Daffodil

I had a mixed experience with the reception team at Daffodil Hotel & Spa. The gentleman on reception was excellent—friendly, professional, and genuinely welcoming. He made a great first impression and was very helpful. Unfortunately, the same can't be said for the lady with the short blonde hair. She came across as rude, dismissive, and lacking the level of customer service you'd expect from a hotel of this standard. It was disappointing and detracted from an otherwise pleasant visit. Hospitality is all about making guests feel welcome, and her attitude fell well short of that. I hope the hotel addresses this, as it doesn't reflect the high standards they aim to provide.

We had afternoon tea, it was very disappointing and not worth the £35 each. The selection was boring, bland and not anywhere near an afternoon tea. I think this hotel is missing a point here, a really good afternoon would go down well at a hotel like this. It was empty and I now know why! We wish now we went to M & S and did it for ourselves at half the price!

Location is great, but we found the hotel a little corporate and not what I would describe as 5 star. I’m starting to realise that 5 stars are awarded for available amenities and not for service and quality. Half way through booking in, the receptionist just started talking to another member of staff and left us standing there. In the end a lovely receptionist from Bolton (as we had a chat) realised we’d just been left and booked us in. She also gave us a congratulations card and some chocolates as we got married the day before which was really nice. The room was ok, but not what I would describe as 5 star. Marks in various places on the carpet. A shower that you couldn’t alter the angle of as the pipe was against the wall. An extractor that you had to turn to open and activate. My wife couldn’t reach it at all, this may explain the mould in the corner and around the shower cubicle. The restaurant had bare wooden tables akin to pub tables. Not 5 stars, and sadly we will not return.