Hallmark Hotel Derby Midland

Although convenient for the station, it is fair to say that this place is a bit of a dump and in need of at least an external refresh. But it is the staff that are the real problem. They seem to have been recruited from anywhere except somewhere that understands how to treat guests and visitors. Really rude, unwelcoming and unfriendly - they should remember that they working HOSPITALITY or at least look up the meaning in a dictionary. Avoid.

I booked the derby midland (previously the Hallmark hotel) a year before my trip. I had a booking confirmation and no further communication from the hotel. When I got there I was told that it was closed to the public and that my booking was a scam. It seemed pointless but I got in contact with the booking agent and they apologised and immediately refunded me. Now tell me what kind of a scam artist gives refunds? This was obviously bs from the hotel who had either double booked, rethought the price or given rooms to asylum seekers as others have pointed out. Whatever the reason they did not communicate this to either me or the booking agent. I’m just lucky I was able to get a refund and book another hotel in derby or my weekend would have been ruined! AVOID THIS HOTEL AT ALL COSTS - YOU HAVE BERN WARNED.

Booked this about 4 weeks ago after reading some reviews saying it’s closed down we didn’t bother travelling. But no email no refund as yet from best western trying to get a response from them is like trying to win the lottery they don’t deserve custom if this is there attitude towards customers