Risley Hall

Absolute dive of a place - so bad I wanted to travel the two hours back home rather than stay. Was like something out of a horror film. Our assigned room hadn't been cleaned properly - dust and cobwebs all over, infested with large spiders so my husband had to go get a vac off the reception to get rid of them himself! A staff member came up and admitted it was bad in there. When we checked the bathroom, the water out of sink and shower was brown also. We asked to switch rooms and the lady on reception huffed and sighed whilst we explained we had paid for a clean and sufficient room; the next room the TV didn't work and batteries were sellotaped to the remote. The next room after that the mirror on the wall had a large crack all the way through and the wall behind the toilet was broken and a visible gap. When we advised to the receptionist that none were suitable for the price we paid, she said all the rooms have problems that need fixing to we would have to make do - we asked if we would get some of our payment back and she laughed at us and said no it's their money now? She also tried to shush the chef who was staying in one of the suites on the other side of the building, as he was in reception and told her to put us in the suite next to him as the suites were all in good condition and she then moaned that we hadn't paid for a suite so why should we be given one to stay in even though all the other rooms were in horrendous conditions! The chef was the only nice member of the staff there, everyone else rude and we heard a waiter at breakfast telling another staff member that we were the 'stupid people who complained about no wifi' so clearly receptionist had been gossiping about us! I don't know why they felt so put out about us asking for the WiFi it says was available when apparently it had been down for months; I had explained I needed it for work reasons hence why we were booked in there. Once again, the kind chef sorted this out as well as the suites Internet worked. I feel sorry for anyone who's booked in for weddings. Our stay was a while back, yet the photos from people staying a week ago are of the rooms in the exact same state. It's practically robbery at this point, they rely on you paying in advance online so you feel trapped into staying or leaving without a refund. The owners clearly don't care about the place or people paying to stay or have weddings there. With a bit of investment it could be a really lovely place.

omg lol this was a nightmare we booked this for on the way home from my aunties wake we had never been here before omg it was shocking 😲 Firstly the room wasn't clean the floor was filthy it was half lino half carpet the carpet was unhoovered the lino was dirty I mean filthy there were hairs in bathroom I had never seen anything like it the lamps didn't work and there were no TV remotes in both rooms but tvs and the lights on ceiling were flickering bad I had headache I rang to reception the manager came up with a bag he had remote in there sellotape where he climbed on a chair taped the flickering light he brought me his lamp out of his room then he began moping and admitted the hotel was struggling with no staff I complained I wanted a refund he said I needed to email I emailed and emailed ands emailed no response no refund still to this day shocking place

Do not book to stay here. My friends from America made their booking in February to stay here this weekend for my Wedding nearby. However, after trying to call for days on end I decided to drive over. It’s currently a construction site and is closed!!!! They have not notified my friends, and are accepting any responsibility. Getting a refund is near impossible. And unless the workmen are there to go and wake up the “receptionist” who is apparently currently staying in one of the rooms, you will not be able to speak to anyone.