Travelodge Exeter M5

The room was extremely hot, making it very difficult to sleep, so we did not have a pleasant night's sleep. The beds were uncomfortable, there were visible marks and stains on the floor, and the room had a strange smell that made it feel unclean. My friend suffers from asthma and struggled to breathe because of the unusual smell in the room. We reported this to the reception staff, but were told they couldn't move us because the hotel was fully booked. Considering the price we paid for just one night, we expected a much better standard. Overall, the room felt dirty, the service did not resolve our concerns, and I would not stay here again or recommend this hotel to others.

Ideal location, clean rooms, ground floor available with accessible parking, close to amenities, value for money and an exceptional customer service experience from Carla on check in and throughout our stay. Thank you Carla. Have future bookings with this hotel, we will return.

My experience was amazing because of a lovely girl called Sophie. I arrived tired after a very long drive from the Lake District and she could have been more helpful. She even helped me order food because I live Overseas I found all the apps confusing. She really went beyond the call of duty and I was so grateful. It's not often someone is that kind especially when someone arrives tired and I'm sorry to admit a little bitgrumpy and then she bent over backwards to help. The room was very standed and ok but rather hot. I do think by now you would have worked out how to sound proof the rooms better as it was very noisy from people upstairs.