Premier Inn Plymouth City Centre (Sutton Harbour)

Yet another appalling stay at one of these brand hotels. I have a company premier card so I’m forced to stay at these dumps! I expect low standards and I’m rarely disappointed! The room was prepared but had a clear head imprint in the pillow and the duvet was towels back? The window was wide open with freezing air blowing in. Kettle was half full and the toilet had yellow piss in it? The bath area is covered in long-time growing mould and the basin mixer barely worked. I paid for a PLUS room (331) the fridge didn’t work at all but was filthy with dirty water on the shelf and live wires hanging down. The window has a bar straight through the centre which halts any attempt to see the view. Whilst we talk about the view… I was told it had a sea view. No? It doesn’t ? You can see a small part of a small harbour but a whole host of warehouses, units, factories and scrubland, but definitely NO SEAVIEW? If you look the geographical location, the sea isn’t even close? Overall, including the urine in the uncleaned toilet and the mould…. Another dump! Stay anywhere else other than Premier. Don’t say I didn’t warn you. When I complained….. Not interested!

I stayed at the Premier inn Sutton harbour Plymouth for 4 nights at the end of September. Have stayed many times before, as I go every year to remember my husband on the anniversary of his death. He is buried at sea off plymouth sound.This time I took my own mobility scooter as I am 80 and severely disabled. The staff as usual are really friendly and helpful, but I'd like to specially mention Charlie who sorted out a room for me on arrival due to a booking problem with another hotel. He even made me a cup of tea while I waited for my room to be ready. What a star! Also like to mention Ollie and Max who brought my evening meals to my room and helped open doors for me. So kind. I will be back next year all being well. Thank you guys.

We attended this location for their £10.99 all you can eat buffet. The food was very hot and very good quality. The chef was very good. They had just ran out of black pudding so I asked the chef for me he told me it would be 1 minute it's just in the oven then he came over to my table with it which I thought was very nice of him. Front of house staff very nice