Sydney Guest House

So, first thing first. The owner called to confirm our planned time of arrival and was there to greet us and was very polite. I'm not disregarding other reviewers experiences, merely stating my own. To start with, for a budget b&b it's a tad on the high price end, but as a last minute booking it's forgiven by being right next to the city centre. While it does have full kitchen facilities with tea, coffee and sugar there's no milk. While I recognise that there is a fridge for a one night stay there wasn't much point to buying a pint of milk, so having some little UHT cartons would be a nice touch. The room wasn't large but it was nicely decorated and clean(not 4 in a Bed clean but perfectly serviceable) and had a nice ensuite. Water pressure was a bit pants but you're still able to have a shower. My pet hate is a double bed pushed against the wall. It's okay if there's one of you but for a couple it's a bit awkward clambering over each other. Perhaps the room would be better as a single, especially say over a week long let, what with all the facilities available in the room which were mostly wasted on our short stay. Otherwise, the decoration in the main b&b is eclectic to say the least, but it does make it quirky even if won't be to everyone's tastes. Also, parking in the area is fairly nonexistent, so worth a look on one of the parking apps for a cheaper alternative to the longstay nearby. Overall its not the best overnight stay I've ever had but it also doesn't come close to being the worst. Good for couples who literally just need somewhere to rest their head.

SHOCKING CUSTOMER SERVICE. Do NOT book. We booked and were advised payment would be taken on arrival, it wasn't, it was taken 5 months early! We phoned and the lady told us if we couldn't stay then we would receive a full refund. Then due to the pandemic and a national lockdown we could not travel and stay at the hotel. When we rang to discuss a refund the lady was very unprofessional and rude. She denied us a refund, going back on her word. We spoke to booking.com and they rang her too, she was equally as rude and vile to them. She said we could have a date change if we canceled the room. Upon emailing to try and arranged a date change (not that we wanted to stay after her rude, unprofessional and vile tone) we were asked to "refrain from contacting the hotel". We again rang booking.com, after they spoke to her we were refused a date change despite her previously saying we could. So we have lost our money that shouldn't have even been taken in the first place. Disgusting management and customer service. I am disgusted with the way we have been spoken to. I understand the pandemic has hit this sector hard, however this is no excuse to treat customers in this way and certainly not the way to get future custom. We will NEVER be returning and I'd strongly advise against booking with them. After reading other reviews this is not a one off.

Horrible place to stay if you want to be spoke to like rubbish and have land lady walk right into your room uninvited !! The bed sheets were also stained and the place smelt dirty and was just not a nice place at all to go