Imperial

3.0 / 5

•

Park Hill Road,Torquay, Devon,TQ1 2DG

Reviews from Guests

3.0/5

6,130

Reviews

from real guests

Journey03444096470

Wonderful hotel. Bit dubious after reading some of the reviews but we found the hotel to be amazing . The room we booked was amazing wow sea & marina views, spacious, comfortable beds perfect. The location was brilliant 5 minutes or less to restaurants, wine bars etc. The breakfast views are stunning too & food & service were excellent. On top of this the hotel is very good value. I am unsure why anybody would give this hotel poor reviews but I would highly recommend.

Kellymarcus22

Lovely location love the sea views and friendly staff

Trip612028

Booked in as a member,so offered an upgrade sea room It was on the ground floor with hedging around outside There wasn’t an outside table and chairs,and although promised they-didn’t arrive We decided to take a book and sit on the terrace,the outside pool was closed and looks like it will not reopen While sitting on a chair reading my book ,the sun umbrella flew out when a gust of wind came and the pole hit me on top of my head .Fellow guests came to my assistance and advised me to report the isssue which I did The duty manager completed an accident form and removed the .sun umbrellas.We had booked dinner,a 3 course meal .The dessert was not eaten and the restaurant manager said he would not charge us however on-booking out the receptionist said because we had rebooked meal we couldn’t have a refund She called another duty manager who said I will speak to my senior manager about what’s happened.Needless to say customer service is non existent at this hotel ,as she offered us an upgrade on our next stay,which we get as members.We will not be returning to the Imperial Hotel Torquay

Facilities Details

Free Wifi

7 Available Room Types

Deluxe Sea View Double Room

Heating

Non-smoking

Bar

Electric Kettle

Iron

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Desk

Balcony/Terrace

Towels

Bathroom phone

Sleep comfort items

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Suite

Heating

Non-smoking

Bar

Electric Kettle

Iron

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Hypoallergenic

Desk

Towels

Bathroom phone

Sleep comfort items

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Sitting Area

Room service [24-hour]

Standard Double Room

Heating

Non-smoking

Bar

Electric Kettle

Iron

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Desk

Towels

Bathroom phone

Sleep comfort items

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Deluxe Double Room, 1 Double Bed, Bay View (Balcony or Terrace)

Deluxe Double Room, 1 Double Bed, Bay View (Balcony or Terrace)

Heating

Non-smoking

Bar

Electric Kettle

Iron

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Desk

Towels

Bathroom phone

Sleep comfort items

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Balcony/Terrace

Standard Twin Room, 1 Bedroom

Heating

Non-smoking

Bar

Electric Kettle

Iron

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Desk

Towels

Bathroom phone

Sleep comfort items

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Facilities Details

Internet Access in public areas

Free Wifi