The Imperial Hotel

Just returned from our first summer stay. Please don’t listen too all the bad reviews. As a married couple in our early 40’s we love this place. Yes it’s an older “historic” building BUT the staff and the condition are outstanding. We were booked for 2 nights but we extended our stay with ease and no drama. The Hotel: arrived early and staff were fantastic the young lady (did not get name) on Monday 17th August was great. We managed to get our room early and its was beyond words. Room 040 recently refurbed and stunning. We also had room 325 again amazing and room switch over on 19th was easy. I think (Caleb or Callum) on reception was fantastic. The rooms are big, clean and tidy with fans provided. The bar- this is just amazing in summer as you can sit outside. The bar staff were great. They always are welcoming and engaging. The prices too are even cheaper than beer in town. Average pint in hotel £5.95….. Breakfast - again amazing all the staff cannot do enough for you. The food is just great, hot, lots of it and so fresh. Hot selection and pastries what more could you want. Parking - you do have to pay parking BUT regardless of where you book through ALL sites confirm it’s £10 a night. Parking is secure and lots of it. (Sorry but what hotels don’t charge)! Cleanliness - exceptional with lots of staff always cleaning and tidying. Always happy to do extra if required. Lots of improvement works also ongoing The Hotel is clean, well presented and quirky which is why we visit every December and now go be every summer. Just waiting to re book this week for Xmas. Well done everyone… value for money and great holiday

Read a few bad comments. But it was lovely we had a nice room. Inside swimming pool is fab. Parking is £10 a night. But u dnt have to worry about it. View from the hotel are stunning

Our stay was deeply disappointing from start to finish. The hotel is severely run down, featuring filthy windows, neglected grounds, and grimy front doors and glass frontage to views towards the sea. Basic cleanliness is ignored—tables in the conservatory were covered in dust and sticky residue, and when we asked a staff member to clean one, they disappeared to chat behind the bar instead. Organization and service were equally frustrating: * Check-In & Luggage: It took nearly two hours and multiple trips to reception just to get our bags delivered to our room. * Major Reception Errors: Staff knocked on our door demanding we check out two days early due to a mix-up with our rooms. Only apologised when confronted at reception. The socials skills used by staff was poor, why reception staff running around and knocking on doors, waking up guests to demand check up…when actually this was before their own 11am time frame and it being the wrong rooms!!?? * On arrival notified of a £10 charge for parking your car each night! Again zero prior communication. Why charge guests £10 a night for parking when staying at a ‘luxury’ hotel…..added £40 for a four night stay, when your staff are already deciding to add extra cost onto drinks bills - why isn’t this advertised? Why charge customers when they are paying for such an expensive hotel and the car park is already on site and given there are so many poor attributes to this hotel. I feel the hotel owe me for no pool and dirty features - my invoice amounts to £150. Will you be refunding me? * Closed Amenities: The outdoor pool was closed, obviously closed for sometime too given its unkept and dirty look, with zero prior warning, despite being heavily advertised at the entrance. There are no gardens, just severally overgrown area where once there were beautiful grounds. Dirty sun loungers and missing parasols outside - in this heat a parasol is the least you would expect….especially given no pool. * Rude Bar Staff: Drinks prices changed arbitrarily on day four, and the bar person was outright hostile when questioned about it. We were made to pay the new price, although we weren’t given a price list…why is this? * Non-Existent Customer Care: After leaving a handbag behind, I called reception and was promised a prompt callback. Eight hours and multiple follow-ups later, no one had bothered to return my call. Still waiting g having been advised a duty manager would be called urgently….it seems the duty manager couldn’t care less either. This property is outrageously mismanaged, overpriced, and completely indifferent to its guests. Save your money and stay elsewhere.