Best Western Walworth Castle

Brought my mother for lunch rang ahead and booked a table and enquired about wheelchair access. There is a ramp outside the door of main reception and staff immediately greeted us to hold the door open and advise us on the best route for wheelchair users to get to the restaurant. This however involved my mam getting out of her wheelchair walk a few steps ahead through a narrow opening for me to fold her wheelchair to get it through the opening for her then to get back in it to then have to repeat the process at the entrance of the restaurant area so if your wheelchair user cant get out of the chair and walk abit or you dont have a narrow wheelchair then its best you plan ahead and ask to eat in the reception area or outside if its a nice day or ask if they have any other solutions The toilets were easy to get in too with a wheelchair but again not really easy to use if you struggle as toilet low down and the hand dryer wasnt near the sink it was the opposite side of the room. So your in and out of the wheelchair unless your able to walk short distances All staff we met were so helpful friendly and professional they are a credit to the hotel. We were seated in the restaurant promptly and given menus. Drinks arrived quickly and our food order arrived in good time beautifully presented cooked to perfection and tasted great and great value We would definitely eat here again

Rooms are a bit dated and could do with an update. Staff excellent though and service very good.

Excellent location, you certainly get the WOW factor on entrance. The accommodation was beautiful I stayed in a newly refurbished room that was excellent. Reception staff were friendly, helpful and polite. The restaurant was very welcoming with a great atmosphere, staff were polite and friendly.and the food was outstanding. Good portions and well presented. We will certainly be visiting again.