Journeys Brighton Hostel

My girlfriend had booked a stay here for April 2020 for 11 guests. She has never received a confirmation email although the full payment of £300.00 was taken from her account on 31st August 2019. I have just looked online and have seen that the hostel and bar have closed down. Can you confirm when she will receive her refund and apology as this has left her up the creek without a paddle.

This hostel is in my top worst hostels list now. Incredibly dirty everywhere and specially in the toilets and the kitchen. They usually never clean it properly and do cleaning rarely. Stinks. Staff are rude and make the customers feel miserable. Beds are three levels high, metal and noisy, feels like in army, you can't even sit in there, always hit a head. It is a cheapest option in town and it was why I've chosen to stay. But if you don't want your stay in Brighton to be a nightmare, pay an extra pound for a night and find another option.

After arriving at the hostel around 11 with plenty of time to check in according to the website I was told to "f**k off" by the owner. Needing a place to stay I questioned him and realised he was very drunk. The hostel is attached to a horrible pub and I think that was the cause. When questioned the owner changed his mind and said I could stay but only if i handed him my driving licence, passport and bank card to be retrieved in the morning. Of course this is not normal and there was no way I was going to hand a drunk man my documents so I had to leave and find another place. Please please no-one stay here! It could be very dangerous, I lost my money, had to find other accommodation and a horrible experience you don't want to have to do!