Old Palace Guest House

Awful. Do not stay here. No parking nearby either.

Two of us stayed here just for the one night. We were given room 9. Please beware, if you have mobility issues etc you need to ask for a low floor room. Room 9 is up about 6 flights of slim stairs. (Reception is down a very thin, steep set of steps). Our room was a family room and had 3 beds. They all had duvets and lots of pillows, there were also some fluffy blankets where the clothes hangers were, but they werent needed as the radiator kept the room warm. The beds were comfortable. The blinds were ok, not black out so light came in, even in November.. There was a weird little old window which was 3/4 covered by a picture but the light came underneath it. Tray with tea / coffee / glasses and little milks - need more milks esp when there are a couple people in the room. The bathroom was tiny as other reviews say, nowhere much to put two females' washbags, make up, hair brushes etc. The shower was tiny but it gave hot water when we used it. Teeny weeny sink. We slept well, apart from some drunken numpties at about 4am yawping outside. Plenty of plug sockets. TV working fine. The location is ideal for the Pier and the shops - its a bit of an uphill trek to the train station and the Queens Road Shops and Brighton Centre. (BC is about a 20 min walk) The lady (staff) was really nice, helpful, helped us out with places to go. Read some poor reviews but overall you arent booking a 5* hotel, you are booking a 3* Guest house. If you dont want to pay summer prices for a GH and not a hotel, dont, its that simple. We were quite happy with our stay.

I DIDNT GET TIME TO STAY HERE ON THE 25TH AUGUST 2024 BECAUSE AFTER MAKING MY BOOKING AT 9.30PM TO GET A PHONE CALL FROM A LADY AT THE HOTEL TELLING ME THE CHECK-IN TIME WAS 9PM AND I HAD MISSED IT SO THE HOTEL WAS CLOSED. I TOLD HER I WAS IN THE MIDDLE OF HAVING DINNER AND DIDNT KNOW ABOUT THE CHECK-IN TIME HAS I ONLY JUST MADE THE BOOKING ..SO ASKED FOR A REFUND AND WAS TOLD NO .. SO I SAID YOU MUST BE JOKING YOU HAVE TOOK MY MONEY KNOWING THE HOTEL WAS CLOSED AND NOW NOT GOING TO REFUND ME.. SO I DID GET THE HUMP WITH THE NOT SO HELPFUL PERSON WHO PUT THE PHONE DOWN ON ME .. ON CALLING BACK SHE WOULDN'T PICK UP.. I THEN ASKED BOOKING.COM TO HELP AND THEY HAVE BEEN A WASTE OF TIME .. SO IN THE END I HAVE BEEN RIPPED OFF BY THIS HOTEL WHO ARE NOT HAPPY TO REFUND ME.. SO DONT BOOK HERE BECAUSE IF YOUR HAVING A GOOD TIME AND FEEL LIKE MAKING A BOOKING AFTER 9PM BECAUSE YOU WILL NOT GET IN OR GET A REFUND.. EVEN ASKING THE HOTEL AFTER 3 EMAILS ASKING FOR MY MONEY BACK I GOT A SARCASTIC EMAIL SAYING WAS RUDE AND NO REFUND..I DONT WRITE BAD REVIEWS USUALLY BUT NEEDED TO THIS TIME...