Holiday Inn Express Harlow By IHG

Hands down the best hotel in Harlow! The rooms are clean, comfortable, and immaculate. What really sets this place apart, though, is the staff. Reception team members Mihaela, Courtney, and Evelyn went completely out of their way to check on me, even phoning my room to ensure I was feeling better after being unwell. Elena from housekeeping also did a phenomenal job keeping the room spotless. Fantastic, caring service all around—I highly recommend staying here!

It was such a nightmare trying to book this hotel; -I went online and it went up in price overnight when the room was already overpriced for the area -I was trying book it and then it added about £50 on after the original price listed, it said the extra was due to taxes… strange -I couldn’t book the room anyway because there was no option to select early check-in when booking the room. -I went as far as calling trip.com who I tried to book it through to get the price almost as good as it was the night before. I was told they couldn’t confirm if there was early check-in available they said they would get back to me tomorrow with the hotels decision. I said I cannot wait until tomorrow or my booking will be too late and rendered useless as I couldn’t have the price jump up again overnight. It was already outside of budget I think beginning at £90+ then the next day £105. The agent told me that they would call back within the hour or next few hours but they said they would call back today with the answer and I received no call until the next day which has prompted me to write this review as my entire experience was highly stressful and I wasted days trying to sort this out whilst already exhausted. In the end I just gave up as it was not worth the stress. This hotel does not seem worth it when you factor in how much more you will actually be spending as well as the lack of customer service over the phone and no actual ability to solve such a simple customer query as providing a yes or no answer about it whether early check in is available or not. I felt especially disadvantaged because often when I book with hotels there is simply a button to press to add on early check in when paying for a room. This process was so counterintuitive and went against customer satisfaction and caused stress. Now I’m not going anywhere just to avoid the stress of having to look for another hotel

I have stayed in this hotel for the last two nights while working away with work. The check in process was fast and easy. The room was very clean and quiet easy to fall Asleep. The food was to a high standard on both nights. Mihaela who checked me and serve my food and drinks on both evenings was a breath of fresh air. She asked how my day was and made me feel very welcome while being quite busy serving other guests too. This little things really help. Mihaela recommended the strawberry cheesecake which was delicious. Mihaela I believe was the duty manager is a real aspect to your hotel :)she really made my stay Postive :) would definitely staying here again.