HOLIDAY INN GLASGOW - EAST KILBRIDE

Honestly there are some good things about this hotel but the cleaning / poor evening food for coach guests lets it down. The bar area is comfortable and drinks not over priced. First evening we were given dried offerings which were inedible. Breakfast was better and the fresh omelette were delicious our room had to change as issues with toilet and apparently no maintenance on weekend- had to use toilets in reception area they were awful and needed a deep cleaning! Corridors bits of rubbish discarded, in stair wells dirty plates/ cups seem to multiply! I could go on and on - hopefully things will improve with feedback . I would not choose this hotel but as part of coach trip deal had no choice.

We booked a premium family room for a two-night stay and had a very disappointing experience. Our room’s climate control was broken from the moment we arrived, with a fault indicator displayed on the unit. Despite reporting it immediately, the only solution offered was a couple of small desk fans. We were told there were no alternative rooms available. The room was hot and stuffy with no fresh air. The only option was to leave the window open, but it let in constant traffic noise from the nearby motorway, surrounding roads and the hotel car park. As a result, my family and I got virtually no sleep. At around 4:00 a.m., after hours without sleep, I returned to reception. The night receptionist was very helpful and found another room after all, contradicting what we had been told earlier. I managed to get only a couple of hours’ sleep, while the rest of my family remained in the original room because I did not want to wake them at 5:00 a.m. after they had finally managed to fall asleep. There were also stained bed sheets that had to be replaced, an empty soap dispenser, and a broken bathroom door handle. To the hotel’s credit, we were moved to yet another room with working climate control the following day, complimentary breakfast was provided, and a 20% refund was offered. However, this did not make up for losing an entire night’s sleep or the way the situation was initially handled. The monetary compensation also fell well short of reflecting the stress, inconvenience and fatigue caused by losing an entire night’s sleep and much of the following day. If a functioning climate control system and a good night’s sleep are important to you, I would think carefully before booking this hotel. The failure to resolve such a fundamental issue, despite repeated requests for assistance, left us with one of the most disappointing hotel stays we have experienced. We expected much better from Holiday Inn.

Pro's - nice staff, good pool, good breakfast. Negatives. Booked room for two adults and 7 year old child at least one month ago.Arrived exhausted after day at M & D's to find no bed made up for child and no towels for her either. It was rectified. But they took pillow from standard bed instead of getting one for child. Had to go to reception again. These small niggles detract from 4 star status. Next item did not please me. Picked a deal of fish and chips with pint for 19.95. It was okay if rather small fish. As i was sitting after paying bill I noticed another table get fish and chips. The fish was twice the size (obviously not on the deal) I hate these deals like groupon, itson etc where you think you save money such as 50% on curry but portion is 50%. That is no saving. The hotel website should really say reduced size (senior) fish and chips in 19.95 deal. In contrast a st andrews pub fish and chips 1.50 less was sized as expected. I dont want a response saying we look forward to you having a nicer experience next time. That cut and paste response to other negative reviews is worn out. Photo of ihg and proper fish and chips in st andrews.