Best Western Henbury Lodge Hotel

Friendly, welcoming and helpful staff, clean room, very comfortable bed, excellent shower, good breakfast. Reasonably priced restaurant with a limited range of quality food for your evening meal. We were only there for the one-night visit because we wanted to go to Bristol Zoo Project.O

Very comfortable hotel with extremely friendly staff. Some areas are “faded elegance” and the car park is very tight. The breakfast was good and I would stay again.

We were impressed with the lovely room, pleasant welcome and good breakfast. We had booked a twin room with breakfast for 2 people for one night as we were attending a family funeral in Bristol. All was good until I came to check out when a rather rude and off hand receptionist told me I owed £29 for 2 cooked breakfasts. I explained I had booked via the Trip App and showed her the booking confirmation which clearly stated that breakfast for 2 was included. She still insisted that I owed £29 so I asked to see the manager - after a while he appeared and even he still had the cheek to question my booking rather than immediately accepting that breakfast had already been paid for as shown on the booking confirmation. I stuck to my guns and refused to pay, but sadly we arrived late to the funeral. Unacceptable- I won’t use this hotel again As a consequence we were late