Hotel itself and accommodation was ok. Basic but comfortable. Very clean and tidy. We really appreciated the Air-con.
In the room we weren’t disturbed by any noise in the corridors or from outside.
The bed was actually a bit too high up for me! I’m 5’3 and it was awkward to get into and out of. The mattress and bedding were all comfortable.
The staff were very friendly and as helpful as they could be.
What really let the experience down was the food. We had added on the meal deal to make life a bit easier whilst travelling. With this you get breakfast, dinner was 2 courses and a drink. None of the food was very nice. Poor quality and not cooked to a good standard. Everything was hot but felt like it had sat under the heat lamps for too long. The chips just felt, hard dry and saturated with fat, rather than fresh and crispy.
When asked if we were happy with the food, I said it wasn’t very nice. The server/ manager did genuinely care and asked what wasn’t nice and if she could change anything for us. So we appreciated that. We were served promptly, however several guests around us we left waiting for an hour to be asked what they would like to order. They were not happy about having to wait so long and their food was slow to come out once ordered.
At breakfast it felt like they were rationing everything. All the juices were almost empty. After a while we had to ask for them to be refilled. As someone who doesn’t drink hot drinks, that was frustrating. But the pastries and cooked items were few and far between. It seemed bizarre that guests had to keep asking if more food was coming out, rather than it being monitored and provided by staff.
It’s a shame that the restaurant experience let down the overall stay.
