The Celtic Manor Resort

3.0 / 5

•

Coldra Wood, The Usk Valley, Chepstow Road, Newport , United Kingdom NP18 1HQ

Reviews from Guests

3.0/5

841

Reviews

from real guests

T8882CDstevea

Nice hotel terrible service. Used to stay here a lot and the service was much better than it is now. Bar: waited 25 minutes outside to order a drink, waiter said he was busy, next order the same so my wife went to the bar where someone still ordered on tablet then wanted to charge her 10% on her £16 aperol spritz. Said will bring you complimentary nuts (had to ask 3 times) took our drinks to another table. Pad restaurant: didn’t ask about allergies, wife said gluten free could you make egg fried rice without soya they said will check with kitchen, NO they’re too busy and only have pre-made rice. She ordered the only thing gluten free Green Curry which was too hot to eat, the waitress came over and rather than ask how everything was said how’s the curry is it too hot (experience this before). Manager apologised and said don’t judge us in today which is word for word what the bar staff had said. Breakfast: told my wife we have gluten free muffins in that section the bowl was empty the whole time we were there. I request poached eggs, waited over 20 minutes to be told sorry we have them to the wrong table. Pool: then went to the pool, was closed due to contamination. Having been many times it’s a lovely building, good facilities but everywhere we went we had terrible service!

710timl710

Staff were helpful and room was well appointed, clean and generous size. Downside was that the shower only worked on max. hot so was very difficult to use. Phone in the room did not work and dressing gowns were missing. Front desk said management would call to discuss but 36 hours on no one has called. I would be inclined to book the main resort hotel next time.

V235EJlindaw

I recently stayed at Celtic Manor and found many aspects of the hotel very enjoyable. The grounds and facilities are beautiful, and I particularly appreciated the history and character of the building. The staff were consistently friendly, professional and helpful throughout my stay, which made a very positive impression. Unfortunately, the room did not meet the standard I was expecting. It felt somewhat enclosed, with a small window that was largely obscured by foliage, resulting in very little natural light or view. The air conditioning struggled to keep the room comfortable, and the room felt quite warm and damp, which affected the quality of my sleep. The bathroom was also challenging, as it had an over-bath shower that was difficult to access. As someone with a disability, I found this particularly problematic. In addition, there was no lift available between the ground and first floors in the area where my room was located, which made moving around the hotel more difficult than it should have been. Overall, the excellent staff, facilities and surroundings made for an enjoyable stay, but I feel there is room for improvement in some of the accommodation and accessibility arrangements. I would happily return, but I would be more careful about the room type and location when booking.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Invoice provided

Golf course [on-site]

Breakfast in the Room

Norwegian Spoken

Outdoor venue for special events

Soundproof Rooms

Valet Parking

Meeting stationery

Physical distancing of at least 1 meter

Malay Spoken

Korean Spoken

Heating in public area

Khmer Spoken

Air conditioning in public area

Currency Exchange

Room sanitization opt-out available

Hebrew Spoken

Contactless check-in/out

Laundry

Babysitting/Child Services

Wi-Fi in public areas

Croatian Spoken

Temperature check for guests and staff

Staff trained in safety protocol

Bicycles

Ironing Service

Protective screens in common areas

Honeymoon Suite

Game Room

Finnish Spoken

Portuguese Spoken

Lao Spoken

Projector/LED display

Daily disinfection in all rooms

German Spoken

Car park [charges apply]

Hiking

Snack Bar

Non-smoking Rooms

Car park [on-site]

Fishing

BBQ Facilities

Latvian Spoken

Karaoke

Body scrub

Hair/Beauty Salon

Safe dining setup

Japanese Spoken

Slovak Spoken

Dutch Spoken

Daily Housekeeping

Hungarian Spoken

Yoga room

Convenience Store (on site)

First aid kit

Business Center

Computer station

Body wrap

Allergy-free rooms

24-Hour Front Desk

Wi-Fi for special events

Anti-viral cleaning products

Rooms sanitized between stays

Pool facilities

Guest rooms seal after sanitization

Room service [24-hour]

Terrace

Sanitized kitchen and tableware items

Library

Nightclub/DJ

Special Diet Meals (upon request)

Restaurant

Elevator

Shared stationery removed

Swimming pool

Hand sanitizer

Icelandic Spoken

Chinese Spoken

Kids facilities

Fax/Photocopying

Tennis Court

Golf Course (within 2 miles)

Hot water linen and laundry washing

Hindi Spoken

Smoke-free property

Massage

Alternative meal arrangement

Dry Cleaning

Ticket Service

Daily disinfection in common areas

Security [24-hour]

Cash withdrawal

Slovenian Spoken

Cashless payment service

Facilities for Disabled Guests

Garden

English Spoken

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Invoice provided

Golf course [on-site]

Breakfast in the Room

Norwegian Spoken

Outdoor venue for special events

Soundproof Rooms

Valet Parking

Meeting stationery

10 Available Room Types

Family Room, 2 Queen Beds

Non-smoking

Sleep comfort items

Bar

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Toiletries

Balcony/Terrace

Towels

Bathroom phone

Toilet

Interconnecting Room(s) Available

Shower

Private bathroom

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Presidential Suite

40 Square Meter

Entire unit wheelchair accessible

Electric Kettle

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Separate shower/bathtub

Shower

Free Toiletries

Towels

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Dining Table

Kitchenette

Minibar

Refrigerator

Daily housekeeping

Balcony/Terrace

Carpeted

Desk

Interconnecting Room(s) Available

Sitting Area

Dining Area

Trash cans

Wardrobe/Closet

Ironing Facilities

Trouser press

Baby cot (upon request)

Safe

Non-smoking

Safety/security feature

Smoke detector

Sleep comfort items

Bar

Satellite Channels

Hypoallergenic

Bathroom phone

Toilet

Iron

Clothes Rack

Room service [24-hour]

Signature Room, 1 King Bed, Balcony

Non-smoking

Sleep comfort items

Bar

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Balcony/Terrace

Towels

Bathroom phone

Toilet

Interconnecting Room(s) Available

Shower

Private bathroom

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Deluxe Room, 1 King Bed, Balcony

Non-smoking

Sleep comfort items

Bar

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Toiletries

Balcony/Terrace

Towels

Bathroom phone

Toilet

Interconnecting Room(s) Available

Shower

Slippers

Private bathroom

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Deluxe Room, 1 King Bed

Smoking allowed

Sleep comfort items

Bar

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Towels

Bathroom phone

Toilet

Interconnecting Room(s) Available

Shower

Private bathroom

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Facilities Details

Pool and Spa

Spa

Sauna

Massage

Hot Tub

Fitness Center

Parking and Transportation

Valet Parking

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

Breakfast service

Bar

Snack Bar

BBQ Facilities

Room service [24-hour]

Special Diet Meals (upon request)

Restaurant

Buffet-Style Restaurant

Alternative meal arrangement

Front Desk Services

Currency Exchange

24-Hour Front Desk

Ticket Service

Activities

Hiking

Fishing

Tennis Court

Golf Course (within 2 miles)

Entertainment and Family Services

Invoice provided

Outdoor venue for special events

Meeting stationery

Heating in public area

Air conditioning in public area

Contactless check-in/out

Babysitting/Child Services

Projector/LED display

Karaoke

Kids club

Wi-Fi for special events

Nightclub/DJ

Kids facilities

Playground

Smoke-free property

Family/child friendly

Cash withdrawal

Business Facilities

Meeting/Banquet Facilities

Business Center

Fax/Photocopying

Shops

Hair/Beauty Salon

Convenience Store (on site)

Common Areas

Game Room

Terrace

Library

Cleaning Services

Physical distancing of at least 1 meter

Room sanitization opt-out available

Laundry

Temperature check for guests and staff

Staff trained in safety protocol

Ironing Service

Protective screens in common areas

Daily disinfection in all rooms

Safe dining setup

Daily Housekeeping

First aid kit

Anti-viral cleaning products

Rooms sanitized between stays

Guest rooms seal after sanitization

Sanitized kitchen and tableware items

Shared stationery removed

Hand sanitizer

Hot water linen and laundry washing

Dry Cleaning

Daily disinfection in common areas

Cashless payment service

Languages Spoken

Norwegian Spoken

Malay Spoken

Korean Spoken

Khmer Spoken

Hebrew Spoken

Croatian Spoken

Finnish Spoken

Portuguese Spoken

Lao Spoken

German Spoken

Latvian Spoken

Japanese Spoken

Slovak Spoken

Dutch Spoken

Hungarian Spoken

Icelandic Spoken

Chinese Spoken

Hindi Spoken

Slovenian Spoken

English Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Golf course [on-site]

Soundproof Rooms

Bicycles

Honeymoon Suite

Car park [charges apply]

Check-in [24-hour]

Non-smoking Rooms

Car park [on-site]

Body scrub

Air Conditioning

Yoga room

Computer station

Body wrap

Allergy-free rooms

Pool facilities

Heating

Elevator

Family Rooms

Swimming pool

Designated Smoking Area

Security [24-hour]

Facilities for Disabled Guests

Garden