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Reviews from Guests

4.0/5

tripadvisor

3,973

Reviews

from real guests

sean1166

1

/

5

We just got back having spent the weekend here with my wife for our wedding anniversary. First, the positives are that it’s a nice location, and the meal we had on the first night in the Thai restaurant was lovely, pricey but good quality and good service. The spa is superb, the hydrotherapy pool area was good if a little busy, but the couples massage was one of the best we’ve experienced. The negatives massively let this hotel down and don’t justify the £300 a nights we paid. It’s extremely tired, rooms are a dated, they’re skin-flint on the room supplies, and when the maid knocked on our door to clean our room at 9.30 on Saturday, and we weren’t quite ready, my wife got huffed at. Not what expect from a so-called quality hotel. Then there’s the breakfast, I’ve had way better at premier inn’s than here with better service. Slow, they seem to forget you after your order, and the food quality was frankly terrible. Basil Fawlty would have been disgusted! Overall, we can’t help feeling disappointed and ripped off. If you’re thinking of staying here for the Spa, my advice, there are much better value and quality hotels nearby, and just visit the Spa for the day. Otherwise give this joint a wide berth unless you get a really really good deal on the rooms.

E9656SUbobs

2

/

5

Guys I dont do reviews but this hotel needs to sort its food offering out . We booked a 2 night stay which came with continental breakfeast for just over £200 per night Firstly the room, I've seen the reviews but ours was great,first floor modern decor in good order over looking the garden , very nice. Okay it didnt have air con which would have been a problen in the summer and as we were room 69 , just 5 m from the newly inslalled kitchen exstractor fans to the new Indian resurant . Hope you like curry. And if I wanted tobe picky as resently refurbed it could have had USB sockets for phones etc. Wife is a serious swimmer and reported pool is a good lenght and very quiet . First night evening meal in the Cambium resurant order a Signature supper which looked good value at £23 for 2 courses . The main of Chicken schnitzel was over cooked with mine badley burnt and not have left the kitchen. The waiting staff who were great were apologetic and we agreed not to pay for the meal. Not a great experience and we wont be eating there again. Second night we went to the Zen garden. Lovely staff, great setting and lovely food. Highly recomended. Breakfeast is my main issue . When we come away we look forward to the breakfeast, its a highlight of our stay . (sad I know ). When Iam paying over £200 per night I would expect a good breakfeast included. The continental offering was ok, just. If you wanted a cooked breakfeast you pay extra. I went for a small cooked breakfast at £8 to check it out . 1 sausage, 1 slice of beacon, 1 v small poached egg and a hash brown that was flat and hard. Poor quality and a ripoff. Overal nice hotel and pleasent staff, food lets it down

redforpluck

5

/

5

We stayed for two nights in one of the ground floor Oakwood rooms overlooking the gardens. The hotel itself has a gentle old fashioned country lodge feel which fits in perfectly with the whole New Forest scene. The room was spacious the bed linen and bathroom immaculate and the bed huge and very comfortable. All the staff were really kind cheerful and helpful but particularly Lewis on the reception who went the extra mile to change our room at very short notice- I had accidentally booked a first floor room but needed a ground floor one and her sorted this out for us in a very gracious and courteous manner. The breakfasts gave lots of choices for lighter options and special diets. The free swimming pool steam room and sauna were all great but it is worth paying for the hydrotherapy suite if like us you had aching muscles from all the walking or cycling. The water jets were some of the best I've experienced. We booked the Thai restaurant on both evenings and were not disappointed, yes it's pricey but the food is really good. On the second night we really wanted to eat very light and they were perfectly happy with this. We would definitely come again to this hotel.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Contactless check-in/out

Convenience Store (on site)

Room sanitization opt-out available

Ironing Service

Korean Spoken

Golf Course (within 2 miles)

Terrace

Car park [on-site]

English Spoken

First aid kit

Facilities for Disabled Guests

Chinese Spoken

Hiking

Karaoke

Heating in public area

Restaurant

Massage

Finnish Spoken

Guest rooms seal after sanitization

Japanese Spoken

Shared Lounge/TV Area

Elevator

Dutch Spoken

Doctor/nurse on call

Face coverings on staff

Polish Spoken

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Car park [free of charge]

Daily disinfection in all rooms

Room service [24-hour]

Wi-Fi in public areas

Swimming pool

Horseback Riding

Free face masks

Hungarian Spoken

French Spoken

Temperature check for guests and staff

Special Diet Meals (upon request)

Hair/Beauty Salon

Bicycles

Garden

Rooms sanitized between stays

Cashless payment service

Fax/Photocopying

Body thermometer

Sanitized kitchen and tableware items

Non-smoking Rooms

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8 Available Room Types

Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room

Twin Room

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Sleep comfort items

Sleep comfort items

Bar

Bar

Electric Kettle

Electric Kettle

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Desk

Desk

Towels

Towels

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Room (Knightwood)
Room (Knightwood)
Room (Knightwood)
Room (Knightwood)
Room (Knightwood)

Room (Knightwood)

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Sleep comfort items

Sleep comfort items

Bar

Bar

Electric Kettle

Electric Kettle

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Desk

Desk

Towels

Towels

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Room (Manor)
Room (Manor)
Room (Manor)
Room (Manor)
Room (Manor)

Room (Manor)

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Sleep comfort items

Sleep comfort items

Bar

Bar

Electric Kettle

Electric Kettle

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Desk

Desk

Towels

Towels

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Traditional Manor Double
Traditional Manor Double
Traditional Manor Double

Traditional Manor Double

room-size-icon

19 Square Meter

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Shower

Shower

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Slippers

Slippers

Tea/Coffee Maker

Tea/Coffee Maker

Free bottled water

Free bottled water

Minibar

Minibar

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Desk

Desk

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Safe

Safe

Non-smoking

Non-smoking

Bathtub

Bathtub

Carpeted

Carpeted

Electric Kettle

Electric Kettle

Fruits/snacks

Fruits/snacks

Heating

Heating

Linens

Linens

Radio

Radio

Sitting Area

Sitting Area

Small Double Room
Small Double Room
Small Double Room

Small Double Room

room-size-icon

16 Square Meter

Electric Kettle

Electric Kettle

Bathrobes

Bathrobes

Bathtub

Bathtub

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Shower

Shower

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Radio

Radio

Cable Channels

Cable Channels

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Heating

Heating

Linens

Linens

Slippers

Slippers

Free bottled water

Free bottled water

Fruits/snacks

Fruits/snacks

Minibar

Minibar

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Carpeted

Carpeted

Desk

Desk

Sitting Area

Sitting Area

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Safe

Safe

Non-smoking

Non-smoking

Facilities Details

Pool and Spa

Sauna

Massage

Hot Tub

Spa

Fitness Center

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Buffet-Style Restaurant

Restaurant

Breakfast service

Room service [24-hour]

Special Diet Meals (upon request)

Bar

Front Desk Services

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Hiking

Horseback Riding

Entertainment and Family Services

Smoke-free property

Contactless check-in/out

Karaoke

Heating in public area

Kids club

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Convenience Store (on site)

Hair/Beauty Salon

Common Areas

Terrace

Shared Lounge/TV Area

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Guest rooms seal after sanitization

Doctor/nurse on call

Face coverings on staff

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Daily disinfection in all rooms

Free face masks

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Body thermometer

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Korean Spoken

English Spoken

Chinese Spoken

Finnish Spoken

Japanese Spoken

Dutch Spoken

Polish Spoken

Hungarian Spoken

French Spoken

Internet Access in public areas

Wi-Fi in public areas

Internet

Free Wifi

Miscellaneous

Designated Smoking Area

Car park [on-site]

Facilities for Disabled Guests

Elevator

Heating

Car park [free of charge]

Swimming pool

Bicycles

Garden

Non-smoking Rooms