The Star Hotel

Stayed here for two nights the place is run down the shower doesn’t work and when complained the guy tried to say it’s because we didn’t know how to use it (hubby is in the building trade) it’s broken and that’s that. The room was so tired and run down never again would we stay here the only plus was a nice breakfast and the ladies serving were lovely but to charge the prices they do to stay it really needs some money spent on it it’s vile windows broken no lock on bathroom velux a painted shower to try and hide the mould windows didn’t close all cupboards chipped and a rusty radiator I could go on but would be here forever just be warned before you book

Horrid place doesnt deserve a single star blood on pillows we was bitten

I'd never stayed at the Star Hotel before, but chose it as I got a good deal on Booking.com. even booking last minute. The Star is in an excellent location, just a short walk from the Bargate. It is a grade 2 listed building and dates from the 18th century when it was a coaching inn. This can be seen from the large entrance at the front of the hotel. I'd describe the hotel as unique and a bit quirky in a positive way. You have to pass through the dining room to get to rooms which are in the "new wing". There was a problem with the lock on my door which wouldn't lock, so I reported it to the guy on duty called Aady. the hotel's Operations Manager. He noticed I was carrying my laptop as I hadn't wanted to leave it in an unlocked room, and offered to store it in a secure location. By the time I got back from my evening meal, I had another room. Such outstanding care and customer service. I slept like a log - unusual for me on a first night in a new bed. The bed was very comfortable and the room very attractive and well maintained. The bathroom / shower was at a wee bit small, but I'm quite well-built. I managed perfectly well. The shower was a lovely temperature. I decided to have breakfast at the hotel. It costs £8.95 if you book on arrival, very competitive with the Spoons next door, and you get to choose which items you want in their English breakfast selection and also the quantities. A lady called Mags was the main host. She was absolutely charming and really made me feel welcome. The Star has its own car park. I used a bus as transport to Albion Place which is literally round the corner from the hotel. I didn't know what to expect when I booked my hotel. I thoroughly enjoyed my stay.