Stansted Guest House

After booking online and selecting check in from 22.00 - 23.00 from the drop down menu(immediately after the guest house taking my payment) I received a message saying the doors would be locked at 22.30. I called to say there was a misunderstanding, as I had selected 22.00-23.00 from their drop down menu and due to a flight, i would arrive 22.30 at the very earliest, but certainly before 23.00. The owner was very rude, no customer service skills at all. I was told I couldn't stay and would not get a refund. I ended up having to make another booking for that night at the premier inn (which was 10/10 highly recommended) as I was so anxious about being on my own in January with no transport or anywhere to stay. Very unprofessional from the guesthouse, and shocking he would leave a solo female traveller stranded for the sake of 30 mins. (Which I hadv selected from their drop down menu) really awful service.

The way from the airport is a bit dangerous, there is not light and sidewalk for pedestrians. I had to change my room because the heating didn’t work in the room, I had to pay extra because the wifi is not free.

Easy to park and you get dropped off right outside the terminal. (Collected from the bus station which only another couple of hundred meters walk) The rooms are nice and clean with tea and coffee etc and there’s now some new rooms which are really nicely done. Very comfortable and you can park right outside your room. Fully recommendable and cheaper than the terminal hotels