The Grange

On arrival with my wife at the Grange we were met by a male member of staff who seemed very unwelcoming and insisted he knew me and not it seemed in a nice way. However he showed us our twin room on the ground floor which turned out to be completely unacceptable for any number of reasons, it was dark, shabby, tired, 2 saggy beds on opposite walls, awful shower/ toilet tiny wash basin. After finding the same male again and telling him we were not happy with the room he went off on a strop and fetched a female member and we explained the same to her . She also seemed taken aback by our complaints. However after some discussion she offered us an alternative room but only for part of our stay and would want us to move out for our last night. The replacement room on the first floor was marginally better than the first and we decided to cut our losses and accept it. The room had one small window which didn’t close or lock properly, the shower room/ toilet was tiny and cramped, no shaver point , no hot water at certain times, and generally in need of a total revamp and makeover. We decided not to risk changing rooms again for our final night and left a day early and returned home. A stay at this place does not come cheap, there was no offer of a refund for our lost night, we incurred additional costs with amended ferry fees on top. Any positive aspect (although few) regarding this place was far outweighed by the negatives, a thoroughly depressing experience not to be repeated.

Amazing location. Lovely building, comfortable room and friendly, welcoming staff. Close to Old Village and Town Centre with choice of amenities near by including Shanklin Chine only a short walk away. Would thoroughly recommend and would visit again x

We stayed at the Grange as it was close to friends we were visiting. We booked a twin room and were in no 2. Bed were comfortable. We were on the ground floor and had patio doors we could open onto a small terrace. The bathroom was adapted for disabled, but we were not disabled, a bit tierd and could do with a re vamp, the sink too small and low, so made it difficult to use for shaving. Apart from that all the staff were wonderful, especially Wendy who couldn't do enough for us. Breakfast was good and a very big choice. The Gardens amazing and lush looking very tropical.