Royal Wells Hotel

A very pleasant experience from start to finish even though our room on the third floor was very warm. A fan had been provided which was appreciated. Nathan checked us in and couldn't have been more helpful he was very efficient and friendly. The room was very clean and had some welcome touches. We look forward to our next stay, next week. It is ideally situated for attending concerts at the Assembly Hall Theatre.

The hotel staff and sevice was excellent, and we really enjoyed our stay. I have dropped a star, the reason being we were staying at the hotel during the very hot period. The lack of Air Conditioning made the bedroom very hot. there was a fan in the room but all that did was blow the hot air around, even with the windows open. The addition of some form Air Conditioning would greatly improve the bedrooms.

We attended a presentation evening last week and the se tmeal, although fairly priced did have shortcomings. My starter of a mackerel pate was extremely salty and when I requested some extra bread pieces (only two the size of a 50p coin with a large portion of pate), I was told there was no more! After the first course was served the waiters proceeded to bring napkins to the tables! BLTN. The main courses were fairly good but my wife had extra, where the pastry toppings to the mushroom 'tart', not a tart, had been made separately on sheets of greaseproof paper. We knew this as it had not been removed before plating up! A complaint was made and a quick apology returned. I would have thought that this would have invoked a bit more than that. If we had been on an individual booking, I would have refuse to pay for this but as we had paid in advance , that want going to happen. Not even an offer of a free drink!! The room was comfortable an f there was entertainment proved by a male singer doing covers. I assume he looked good, sounded ok but he was completely in the dark, no stage but no reason why a couple of spotlights could not have been erected. Expensive bar prices on top. This is such an iconic building in the town with comfortable areas in and out, its a pity it falls short.