Premier Inn Tonbridge North

I just wanted to pass on some wonderful feedback about Lucy. She was absolutely lovely from the moment we arrived made us feel so welcome, explained everything clearly, and genuinely couldn't do enough to help us. She is such a credit to Premier Inn it really makes such a difference when you're looked after so well. Thank you so much, Lucy

There's a lack of choice in Tonbridge for a good hotel. Premier Inn is now over priced with increasingly poor service. You can collect an Amazon package at reception in the lockers - but you can't get a proper cooked breakfast but they will sell you an over priced and under cooked bacon roll... What might be helpful - have your breakfast at the now detached pub next door. It's nice there, but pricey. Premier Inn used to train their new staff well - not any more the new girl was polite but inept and initally wouldnt book me in with my booking number. I have never had this before - and sadly stayed in a Premier Inn the last two weeks elsewhere only requiring my name. Premier Inn are now no different to Travel Lodge, all profit and no service. It has good parking, which is a saving grace.

I’ve stayed in lovely hotels all over the world, but none as expensive as a single room for a single night in Tonbridge, at the Premier Inn Tonbridge North. This room, which cost an eye-watering amount, didn’t have an air-conditioning unit (fair enough, wasn’t advertised) or a working TV (which was advertised). It did have a car park view, though; we were on the ground floor, while they put my elderly mother-in-law on the first floor against her express wishes. The TV remote was broken, and the staff (who were lovely, by the way) told us they’d known about it for a couple of weeks. They gave us a WiFi voucher instead, which would usually have been another fiver on the bill (charging for WiFi, classy) – but the problem was, my teenage daughter doesn’t travel well and was relying on the TV to lull her to sleep. As a result we were waking up all night because she couldn’t get a proper night’s kip. Aha I thought, I’ve seen those lovely adverts on TV (not that TV obviously, because I couldn’t turn it on) talking about the Premier Inn’s “Good Night Guarantee” – I’m sure they’ll be suitably apologetic and offer me some vouchers or something. Well dear reader, after a week’s back-and-forth over email I eventually got some snotty reply along the lines of “this doesn’t qualify for our guarantee, and this is our last correspondence on the matter”. I don’t blame the person who wrote the email – I’ve done jobs like that, and companies like these just employ a bunch of kids who’ll do whatever they’re told for peanuts. The point is that, for all its slick advertising, the Premier Inn Corporation really only seems interested in screwing as much money as they can out of the paying public, using any loophole they can, because they think we have no choice. Well I do, and I choose never to use them again – in fact I was in Tonbridge again a couple of weeks ago for a birthday party, and got the midnight train back to Brighton rather than stay in what I now call the Dernier Inn, because it’s the last place I would pick to spend a night. And I’d urge you to think again if you feel you have no choice but to stay in a Dernier Inn in good ol’ Rip-Off Britain – there’s probably a lovely Air B’n’B nearby where your custom is actually valued.