Holiday Inn Express Derby Pride Park

Me and my partner arrived at the holiday inn at 1pm. We were welcomed really well and the lady at the reception explained us well that our room was not ready yet and would inform us when it is ready. We took a seat in the lounge and started working which consisted of online meetings. Another family was bought and sat close to us the TV was turned on loud volume making it incredibly hard to conduct meetings. The same lady came to get my partner saying that he room was now ready. My partner came back upset as another lady at the reception told him that we were provided with a room with twin beds. My partner searched for rooms online and explained that there were still double rooms available so why were we being deprived so she explained " its for other potential takers " she did make it as such that either take a twin room or leave. We took a seat in the lounge and started working which consisted of online meetings. Another family was bought and sat close to us the TV was turned on loud volume making it incredibly hard to conduct meetings. My partner was horrid with her attitude as it was definitely discriminatory as she saw an indian ethnic origin guest as a platinum member of IHG. Kindly re educate the individual that just we are different colour does not mean we should be treated like animal. Politeness, manners and etiquette do not cost much and if those basics are not delivered then platinum members like ourselves would go elsewhere. Really humiliated and disappointed with the service and what a representation for IHG

Good overall experience as expected from a Holiday Inn Express. Pleasent service from the staff. Good room quality- surprised to have air-conditioning. Good breakfast. Good location to walk into the town center. Big drawback is the parking cost. I cannot remember this being flagged when booking. You choose hotels on service but also cost. Any additional carparking charge MUST be highlighted clearly when landing on the hotel homepage. In this case, made worse by big signs saying 'pay upon arrival'! If I had sat in the car and paid, and not used the machine in the lobby, I would not have been aware of the 50% discount given to guests. Personally, unless in a real premium location (e.g. Central London), parking charges for guests are dreadful.

The hotel chares £14 for overnight car parking, whereas £10 feels like the mostit should be. I booked online, the checkin was quick and easy. The room was a normal HIE, It was quiet at night, there was a bit of light coming through the curtains. The breakfast was tasty and hot, the seating area was a little smaller than I would have expected for a hotel of that size.