Jurys Inn Derby

Avoid This Hotel at All Costs This has been one of the worst hotel experiences I have ever had. I booked an 11-night stay and paid over **$2,000**, expecting a comfortable stay and professional service. Instead, I have been met with rude staff, poor management, and a complete lack of hospitality. The breaking point came after I ordered a **$6 beer**. I had just arrived from a long international flight and had worked an entire day. Exhausted, I finally laid down to take a short nap when the front desk called my room and demanded that I come to the lobby **immediately** to pay for the beer. I politely asked if I could pay after resting for a little while, but the manager insisted that I come downstairs right away with my credit card. Waking up a paying guest over a $6 charge after they've spent more than $2,000 on their stay is beyond unreasonable. It was disrespectful, unnecessary, and showed a complete lack of customer service. Unfortunately, that was not the only issue. The rooms are outdated, the sofas are old and visibly dirty, and the room key cards stop working constantly. Almost every day I have had to return to the lobby just to have my key reactivated. It's an inconvenience that should not happen at a hotel charging these rates. The staff could greatly benefit from professional customer service training. Hospitality is about making guests feel welcome and valued, not treating them like an inconvenience over a $6 charge. I travel frequently and rarely leave negative reviews, but I genuinely cannot recommend this hotel. Save yourself the frustration, spend your money elsewhere, and choose a hotel that actually values its guests. If this is for a public review site, this version is likely to be taken more seriously because it focuses on specific, verifiable experiences rather than exaggeration.

Just returned from a three night break and it was a lovely stay. Lovely modern clean room, and the receptionist granted our request with no problem whatsoever. So pleasant. Great location and great bus service to the peaks..Stayed here several times and it never disappoints.

Excellent service from Rafael in the bar . Cheers