Booked in advance through Hotels.com, arrived after three hour drive to be told the booking had not been sent through and no room available. We provided confirmation of the booking and still "no had not been sent through". Is it helpful to be told " Are you at the right place?" "if you had come last night we would have had a room?" Or "We would never have sold a room at that price anyway!" Yes I was at the right place, I didn't want to stay the night before and the price I booked the room at was perhaps an issue for you. Needless to say wont be returning. Have passed my concern on to Hotels.com.
