Campanile Leicester

Good stay; thank you to Bilal for a warm welcome.

My partner and I have been staying at your hotel for the past three weeks while we search for permanent housing. When we first booked, the service was welcoming and the staff were very friendly, which made us feel comfortable during what is a transitional and stressful time for us. Unfortunately, we have recently experienced a noticeable change in approach. New rules have been introduced, including a reduction in the guest visit cutoff time from 22:00 to 21:00. We have made every effort to respect and follow these rules. A few days after the new rule was introduced, I had a guest visit in the afternoon. We left the hotel just after 21:30. As we passed reception, a female member of staff (who is pregnant) called out to us in a very unprofessional and abrupt manner. She remained seated and spoke rudely, saying something along the lines of, “Did I not say you’re not allowed to bring guests after 21:00!” I tried to calmly explain the situation, but she was unwilling to listen. The following day, as I was leaving, she stared at me and began speaking to her colleagues, who also turned to look at me. This made me feel extremely uncomfortable and unwelcome. I want to be clear that apart from this particular member of staff, all other team members have been friendly and helpful, and I have always treated them with respect. However, this incident left me feeling embarrassed in front of my guest and hurt, especially because Travelodge is currently our home. I hope you can look into this situation and help resolve it so that we can continue our stay without further discomfort. I would not normally leave a negative review, and I’m sorry it has come to this under these circumstances. Thank you for your understanding and assistance.

I recently stayed at Travelodge Leicester Central North and unfortunately had one of the worst customer service experiences I've ever encountered. My interaction with a receptionist named Nadia was particularly disappointing. From the moment I approached the desk, I felt unwelcome and was treated with a level of coldness and disrespect that I did not see shown to other guests. Her attitude was dismissive, unhelpful, and lacked the basic professionalism and courtesy that guests should expect. I left the interaction feeling singled out and uncomfortable. Whether intentional or not, the way I was treated gave me the impression that I was not valued as a customer. No guest should leave a hotel feeling that way. The room itself was acceptable, but the poor treatment I received at reception completely overshadowed my stay. Customer service is a huge part of the hotel experience, and sadly this fell far below any reasonable standard. I hope management reviews train staff seriously and takes steps to ensure all guests are treated with the same level of respect, professionalism, and courtesy.