Premier Inn Boston

Rooms were excellent absolutely no complaints there. As expected, the bed was comfortable. What let them down was the restaurant, it was shabby run down and in need of a major refurbishment, very few staff to cope, limited menu, very little choice in beers and lagers, A 45 minuet wait for a meal is unacceptable. Food was standard fare .

The rooms are standard Premier Inn rooms but the decor starting to look a bit tired and grubby. The main issue though was that the 'Brewers Fayre'restaurant had been closed and although the restaurant itself was open it had limited opening hours and a very restricted menu,not the new menu advertised on the Premier Inn website. Service was also very slow. The staff were over stretched but still very friendly and had to keep apologising for the situation outside of their control. Several staff had been made redundant and others had chosen to leave when the Brewers Fayre franchise ended. They could not give a time line for when the new menu, kitchen, or extra staff would be I place but I was told more than once it may not be until the New Year. Also I was there for 4 nights and the breakfast coffee machine was broken for the whole time.

The service from the staff within Premier Inn and the restaurant which is almost attached is amazing. The hospitality is great. I would like to highlight Simon as a gentlemen, well spoken and genuiley a breath of fresh air. All the ladies who work here are also amazing. I would highly recommend staying here.