Arbor Hyde Park

A wonderful experience with the addition of a splendid hotel, and an exceptional staff, I highly recommend it, small and comfortable right in the center, 3-4 stops from the main areas, in a word PERFECT

Cute hotel, very convenient with the subway nearby and in a quiet area. Ideal for those traveling with family. Everything within reach. Large and clean rooms.

PLEASE DO NOT stay at this hotel. Please avoid it at all costs!!!! This is an absolutely horrible hotel with terrible staff. Do not be fooled by the beautiful lobby photos — that is literally the only beautiful thing about this hotel. Everything else was a complete nightmare. We ended up checking out after just one terrible night. In all my years of traveling, I have never experienced such treatment. First, we were given a room located extremely far inside the hotel. We had to go through about ten doors and several flights of stairs to reach it. But okay, we were willing to accept that. Once inside, we found shoe prints on the walls, hair on the bed, trash in the bathtub, and generally poor cleanliness. We asked to be moved, and they agreed. Unfortunately, the second room was about half the size of the first and was located directly underneath the lobby. There were also problems with the air conditioning and towel warmer. The towel warmer did not work at all, and the air conditioning would only work at 18°C. Since we arrived quite late, we politely asked one of the managers for help. He came to the room, checked everything, apparently could not figure out the problem, and said he would call his colleague. His colleague arrived and was extremely rude and aggressive. He immediately started raising his voice at us and insisted that everything was working perfectly. We politely asked him not to speak to us that way. His response was that he decides how and with whom he speaks in this hotel. We then asked for the names of both employees. They refused and told us that we did not need to know their names. The night was awful. Because our room was directly underneath the lobby, we could hear every suitcase being dragged, every chair being moved, and practically every sound from above us. The next morning, after breakfast, we spoke to another manager and explained everything. Instead of helping us, he was even more rude. He accused us of basically wasting their time and questioned why we were disturbing the staff, especially at night. His attitude was extremely hostile and disrespectful. In the end, nobody helped us resolve any of the problems, so we decided not to spend another second in this hotel and checked out immediately. And the final insult: we were not refunded any money. Neither the hotel nor Booking.com refunded us. If anyone thinks we might have been at fault, we have recordings of the conversations. They clearly show that we remained calm and polite throughout, never raised our voices, insulted anyone, or behaved aggressively. Based on our experience, I absolutely cannot recommend this hotel. The beautiful lobby is not worth the terrible rooms, poor facilities, noise, and completely unacceptable treatment from the staff. Save yourself the money, stress, and sleepless night. Stay somewhere else.