Grand Royale London Hyde Park

Horrible stay. Beds and pillows need to be replaced badly. This is not a quiet hotel, doors slamming all hours of the night. You can hear every little noise in near by rooms. If you are looking for a quite place to get a good night's rest after long days of sight seeing, go elsewhere.

so, was told to get off my phone in reception cause i was annoying, the other menber of staff looked me up and down, eh?? went to bar, no draught beer and crap selection of bottles, crap wine choice. it was so humid, when i got to my room, no aircon!. stained caroets, stained walls. i asked for a room change and they refused!. not a wink of skeep due to the heat!!! . it’s “putting lipstick on a pig” ok the main areas on, but, the rooms/ halways wouldnt be fit for the servants. also, while i was complaining, another guy passed me (at 10:45 pm) and said that he had booked and they refused him a room!!! please, find somewhere else!! there are better and cheaper in this area.

I’ve never experienced anything like it! Turned up to the hotel to check in after travelling for 5 hours for them to tell me THEY cancelled the booking! And didnt bother to contact me in any way and “wanted to wait for me to be in person”. Person or robot behind the reception couldn’t care less. Did not want to help in the slightest at this point it back and forth it’s 00:30 in the morning. Told me to call the reservation number in the morning at 8am when I asked “so what do I do until then” he struggled and said he can’t do anything. Utterly useless hotel I would tell everyone to avoid be interesting to see if I get my money back as he refused to give me any kind of confirmation that my booking was actually cancelled. Sounded more like a con-man.