Absolutely worst hotel I’ve ever stepped foot in, I am just grateful I noticed what I did before I stayed the night.
Immediately off the bat, very awkward check in experience. Check in was open at 2pm and I arrived around 4pm so plenty of time, was given my key and told to head up to my room where I found two/three men still inside cleaning and then said I’d have to wait around 7 minutes. When I asked if there was somewhere I could wait was directed to a very randomly placed kitchen chair at the top of a stairwell. After I sat there twiddling my thumbs for a few minutes the man from reception came up and gave me keys to a different room that had already been cleaned and said I could have that one instead which at that point I thought was great news.
After reading a few reviews online after booking but before arriving, I decided to do a quick sweep of the room to check for bed bugs. I am by no means a fussy traveller but I would rather not have to decontaminate all of my clothes and my home once I return from a trip! Upon checking, didn’t noticing anything crazy aside from the towels being stained and the bed sheets not exactly being the whitest in the world but decided it would do the job for the price paid and decided to open the window, let a bit of air in and settle myself in. To my horror, upon pulling back the curtain I found a dead mouse/young rat underneath it.
When I went down to the reception desk it was a different man from before, and when I told him about the situation he didn’t even seemed phased. I assume the original man from reception is a manager so he was called for and when he came down to talk to me he essentially had the same reaction. It was only 5 minutes into our back and forth of me requesting a refund that he even asked what was wrong with the room, it’s like people being unhappy is just standard procedure. When I brought him up to the room to show him he proceeded to try and convince me to move to another room, which fair enough I’m sure is what they are trained to do, but when i obviously was like no I’m not staying here I just wanted a refund he began trying to level with me and convince me it wasn’t that bad?? He was saying this wasn’t any kind of indication that there were rodents in the rest of the hotel and that this particular one “could have just came in”. And died?!?
He eventually told me I’d have to contact the third party website I booked through for a refund so after weighing up whether I sit on that awkwardly placed kitchen chair again where I would have the 7-8 different men who worked there constantly walking past me now all actively speaking about my situation in a language I do not understand or just stay in the privacy of my albeit disgusting room to arrange my refund to book elsewhere, I chose the latter. This was then followed by multiple of the workers coming up and banging on the door every 5-10 minutes (I was only in there for about 40 total from check in to leaving) asking if I’m leaving and almost pleading with me to show me another room and that I’m gonna love it and almost bargaining with me to just let them show me another room. Not only was I appalled with the state of the place but now I was extremely uncomfortable. The last visitors to knock on my door were two more men who were there to remove the mouse. They didn’t even so much as bring up a pair of gloves to wear while doing it…
I didn’t get anything even close to an apology from any of the staff in the hotel, instead what I got for the most part was dismissal and the whole situation being underplayed at first and then when I said I wanted to leave all of a sudden was getting almost begged to stay and see another room. Genuinely one of the most bizarre experiences I’ve had.
Thankfully I did receive full refund after contacting Hotels.com but need to post this review as whatever about the vibe and the staff and even the general cleanliness, but DEAD RODENTS in the room is the most egregious violation of health and safety Ive ever seen. Place needs to be shut down or sold to someone who knows what they’re doing and will restart from scratch.
