Hotel La Place

3.0 / 5

•

17 Nottingham Place, W1U 5LG

Reviews from Guests

3.0/5

380

Reviews

from real guests

Daydream53500150925

Customer service has been awful! I have been trying for 2 weeks to get a business invoice from the hotel and the manager has done absolutely nothing despite daily promises that this would be sent.

Seaside68713403317

Our flight was delayed, so we went to the post code of the accomidation we booked at 00.30. Nottingham Place Hotel. Called the buzzer. Spoke to the person on night shift. Told them our booking information. They told us we were at the wrong acccomidation , they said booking.com has the incorrect post code on the site and wouldnt give us any assistance,and couldnt help us. My wife became very distressed. In a foreign coumtry after midnight unable to find our accomidation. It turned out our was 2 doors down. The person wouldnt tell us that our accomidation was 2 doors down. Very nasty. I would advise anyone to stay away from a place that has staff so oblyging!!!

336niccih

I rarely complain, but this experience affected me so deeply that I felt I had no choice but to report it. I stayed at this hotel while my husband was undergoing major surgery on Harley Street. Due to last-minute circumstances, I had to remain in London. After an extremely stressful and exhausting day, I arrived at my room to find it below standard: the shower was freezing cold, and none of the televisions were working. I repeatedly tried to call reception until 10:30pm but received no assistance. The following morning, I spoke to reception about the issues and was told that nothing could be done, and that I should write in to complain. This lack of empathy and support made an already difficult situation far worse. I emailed the hotel the next day, but my complaint was ignored for two weeks. After chasing and exchanging several emails, no adequate compensation or meaningful resolution was offered. The overall experience—both during my stay and in the handling of my complaint—was deeply upsetting. Given the complete lack of care, accountability, and basic customer service, I would not recommend this hotel. Ever.

Facilities Details

Airport Shuttle (surcharge)

Free Wifi

Laundry

Babysitting/Child Services

Baggage Storage

Business Center

24-Hour Front Desk

Library

Smoke-free property

Newspapers

Ticket Service

Elevator

Concierge Service

Airport Shuttle (surcharge)

Free Wifi

Laundry

Babysitting/Child Services

Baggage Storage

Business Center

24-Hour Front Desk

Library

Smoke-free property

Newspapers

Ticket Service

Elevator

Concierge Service

5 Available Room Types

Junior Suite, Ensuite

Non-smoking

Electric Kettle

Iron

Room service [24-hour]

Blackout curtains

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Lever handle on door

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Clothes Rack

King Size Double Room

Non-smoking

Electric Kettle

Iron

Room service [24-hour]

Blackout curtains

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Lever handle on door

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Clothes Rack

Executive Single Room, Ensuite

Non-smoking

Electric Kettle

Iron

Room service [24-hour]

Blackout curtains

Minibar

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Lever handle on door

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Clothes Rack

Family Room, Ensuite

Non-smoking

Electric Kettle

Iron

Room service [24-hour]

Blackout curtains

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Lever handle on door

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Clothes Rack

Standard Single Room, Ensuite

Non-smoking

Electric Kettle

Iron

Room service [24-hour]

Blackout curtains

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Shower

Lever handle on door

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Clothes Rack

Facilities Details

Parking and Transportation

Airport Shuttle (surcharge)

Front Desk Services

Baggage Storage

24-Hour Front Desk

Newspapers

Ticket Service

Concierge Service

Entertainment and Family Services

Babysitting/Child Services

Smoke-free property

Business Facilities

Business Center

Common Areas

Library

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Elevator