Langshott Manor

We had previously visited Langshott Manor for afternoon tea and loved it, so it’s genuinely disappointing to be leaving this review. Unfortunately, our visit this time was nowhere near the standard we remembered. We had advised in advance that one guest was gluten-free and another lactose-free. Both missed out on the sausage roll with no alternative offered, while the lactose-free guest also received no scone. Given the scone is quite a significant part of an afternoon tea, we expected some form of alternative, particularly when dietary requirements had been provided beforehand. The sandwiches were perhaps the biggest disappointment. The bread was hard and stale around the edges and seemed to have been prepared some time earlier. More concerningly, the three of us who ate the salmon/tuna filling all experienced stomach upset afterwards. Service was a mixed experience. When we arrived at our allocated outside table, other guests were already sitting there. The two young waiters politely asked them to move, but the situation became uncomfortable enough that we asked to move inside. We also ordered water which never arrived. I do want to be fair to the staff. The two young waiters seemed overwhelmed but were clearly trying their best, and the gentleman on reception was absolutely lovely, friendly and welcoming. We understood there were two memorials taking place that afternoon, so the hotel was clearly busy. Sadly, for the price charged, the food and overall experience still fell well below what we expected. I raised our concerns directly through the feedback form after our visit, rather than immediately posting a public review, but a week later we have received no acknowledgement or response. Such a shame, particularly because our previous afternoon tea here had been so good. This visit left us feeling disappointed and, unfortunately, reluctant to return.

We had an airline sell our tickets out from underneath us. We found out late the evening of the 4th when we were planning on checking into this property. I’d like to mention I lost both my parents recently and this booking was for a layover for a cremation ceremony for both of my parents. I tried to call and explain this to Langshott Manor, but if you are looking to stay somewhere that is available for you if you plan on checking in late, this is not the place for you. They knew we were checking in the night of the 4th but when trying to reach them to possibly shift my reservation, no answers. No response. When I called during their “regular” business hours which was still before the date the establishment was needed. They were comfortable just keeping my money and not honoring another reservation even though they had availability. Not the kind of place that I would like to be associated with. Especially with them knowing we were a grieving family in need as I was in tears on the phone with them. They’re ok not doing the right thing.

It’s a lovely venue but the staff are shockingly lacking in training. The first gentleman we asked for directions to our room simply said “dunno, it’s my first day”, we asked if he could get someone to help us and he responded with “I don’t know anyone”. After drinking white wine the waiter asked if we were ok to keep the same glasses for our red wine. At £100 a bottle it should be clear we need red wine glasses and not our old white wine glasses. We were then given three different kinds of glass for the red (two white and one red glass). We asked for four red wine glasses only to be told they can’t find any. The food on the whole was good but when we reported the lamb was tough and inedible we were simply advised the chef would be told. Some professional training is urgently required.