Leisure Inn Hotel

Charged me twice instead of once then, surprise, surprise, did not repsond to any of my requests to resolve!. Neither did Hotels.com of course. Between the pair of them : as soon as there was a problem they ran to the hills. Quick to take your money; no interest in resolving any resulting problem.

I stayed here from Tuesday Aug 4 to Friday Aug 7 and it was an absolute nightmare. The only positive aspect of this property is its location, as it is a 10-minute walk to Paddington Station, an 8-minute walk to Bayswater Station, and 10 minutes from Hyde Park. Beyond that, it is entirely unliveable.The room itself was incredibly small, severely dated, and completely run down. There is a terrace out front, but it is totally useless because they do not provide any chairs to sit on.Worse yet, I specifically messaged the hotel prior to my arrival to confirm they had air conditioning. I was explicitly told they did, but this was a lie. There was no AC in the room, and the temperature inside spiked to over 40°C. To make a horrible situation intolerable, I woke up with several bites. By my last day, I realized they were bed bug bites.The hotel's customer service is non-existent. When I raised these issues, the staff gave me the run-around. They kept telling me a manager would contact me or that they were passing my messages along. They gave me an email address, but no one has ever replied. They offered a measly 20% refund, which is completely inadequate for a bed-bug-infested room with no AC in 40°C heat. They are completely ignoring my attempts to discuss a proper resolution. I absolutely would not stay here again and strongly warn others to stay far away.

After all the bad reviews, we were really worried about whether the hotel was okay. But we were pleasantly surprised: the staff was friendly, the rooms clean. The two of us had a four-bed room. The triple room was also good. It was cleaned every day and the beds were made. Check-in and check-out went smoothly. The luggage storage did too.