Marriot Bexleyheath

Location excellent, atmosphere excellent, room excellent, value excellent , customer service 0/10. Arrived late after misplacing my key card. Stood at the main entrance ( on 13/09) ringing the doorbell for an hour, no response . Managed to finally get in and someone was sat at the main reception on his phone without a worry in the world. When I asked why he ignored the door bell he responded ‘I am very busy’

Stayed here to attend a wedding the next day. I was a bridesmaid so needed to be there early for hair & makeup the next morning. The room was so hot it was unbearable. We couldn't sleep and spent the entire day feeling exhausted and uncomfortable due to the temperature. Half the guests spent the night outside trying to cool down. A member of staff claimed that the "air conditioning is always broken". The hotel didn't even bother to provide some jugs of cold water for the wedding party whilst getting ready until we specifically asked. I really don't like being hot and it ruined the day for me. If I was the bride I would have been very upset. Would not stay here again or recommend this place to anyone looking for a wedding venue

Excellent services and staff, can’t wait to go back again.