Nottingham Place Hotel

Customer service has been awful! I have been trying for 2 weeks to get a business invoice from the hotel and the manager has done absolutely nothing despite daily promises that this would be sent.

Our flight was delayed, so we went to the post code of the accomidation we booked at 00.30. Nottingham Place Hotel. Called the buzzer. Spoke to the person on night shift. Told them our booking information. They told us we were at the wrong acccomidation , they said booking.com has the incorrect post code on the site and wouldnt give us any assistance,and couldnt help us. My wife became very distressed. In a foreign coumtry after midnight unable to find our accomidation. It turned out our was 2 doors down. The person wouldnt tell us that our accomidation was 2 doors down. Very nasty. I would advise anyone to stay away from a place that has staff so oblyging!!!

I rarely complain, but this experience affected me so deeply that I felt I had no choice but to report it. I stayed at this hotel while my husband was undergoing major surgery on Harley Street. Due to last-minute circumstances, I had to remain in London. After an extremely stressful and exhausting day, I arrived at my room to find it below standard: the shower was freezing cold, and none of the televisions were working. I repeatedly tried to call reception until 10:30pm but received no assistance. The following morning, I spoke to reception about the issues and was told that nothing could be done, and that I should write in to complain. This lack of empathy and support made an already difficult situation far worse. I emailed the hotel the next day, but my complaint was ignored for two weeks. After chasing and exchanging several emails, no adequate compensation or meaningful resolution was offered. The overall experience—both during my stay and in the handling of my complaint—was deeply upsetting. Given the complete lack of care, accountability, and basic customer service, I would not recommend this hotel. Ever.