OYO The Firs Lodge London Heathrow

We stayed 23rd May. Family of four in a 2 double bed room. The beds are very comfortable, plenty of space for our families belongings. The staff couldn’t do enough for us, offering to caddy bags from our car etc. there was bottles of water if needed when we arrived and when we left. Room was spotless. Bathroom was lacking as the shower was not heating up properly and the tray was on a slant (more than it should be for drainage) but this was not a big issue. Our eight year old was unfortunately poorly during night and the staff were so great, offering help with her and medical attention if needed. Breakfast was good, limited cold offer but the cooked breakfast was delicious. Special shoutout to Una who was wonderful and attentive. We paid £99 inc breakfast for the 4 of us so we could not complain at all for the price.

Absolutly terrible customer service. Booked to stay for 3 night with family however the hotel camcelled the booking 2 days before we were due to stay saying they were fully booked for part of our stay, despite allowing the booking amd taking payment. Didnt offer any alternstives or any assistance or advice. Will never book again

This is a very good hotel. Its location is excellent, close to bus stops and the underground, and very convenient for the airport. The price is very reasonable for what it offers. The staff were extremely kind and friendly. Making guests feel comfortable and well taken care of was clearly their top priority, and it really showed. They also prepared a very good breakfast. I stayed for two nights in December 2025. The room was warm, and there was hot water available at all times. Overall, I was very satisfied with my stay and would definitely recommend this hotel.