The New London Carlton Hotel & Apartments

My family booked into this hotel for one night. The place is a bit run down, needs some upgrading. The room we stayed in had cobwebs and a roller blind left lying around. The fridge was making an awful noise all night. We parked the car in the car park and was told to pay £20 for the parking when we were ready to check out! It was not transparent that this was extra when we booked and the receptionist did not mention that car parked at the hotel will be charged. Then the receptionist mentioned it's all in terms and conditions which we could not find it or one has to search through the terms and conditions with a fine comb! We will never go back there again as the staff don't act professionally and it's the worst hotel we have stayed in England!

Seriously the photos look nothing like this hotel. I’ve often used Hotel Tonight to book lovely hotels at short notice. This hotel is dated, curtains didn’t fit window and were hanging off. To be fair they did fix them when I complained. The furniture was tatty and battered and the floors old and tired. Last of all they charged me £25 for a lost key which only encouraged me to make sure that I left my feedback on here as I thought that was poor!

A weekend in London with a sleeping place in the new london carlton. First impression on arrival at the hotel was positive ! The chekin was also ran smoothly ! only the person at the chekin was not very social and not much information was given. The room was very cozy and pleasant! but the bathroom needs a refreshment... The shower was damaged, silicone was rotten,... no extraction for vapor present, this also caused a strange smell. there was also a tuft of hair in one of the towels. No further comments ! it was a pleasant stay ! ! ! if the owners read this: renovate the bathroom a little, pay attention to the towels and everyone will be happy.Because I see in the other reactions that this is even more common. Also walk along to the room is also pleasant for every visitor ;-) Room: 12