W London

Joe at the front desk is an absolute rockstar and deserves a raise / promotion / award. He helped me get an extra night at my rate for the hotel block. He was polite, elegant, funny and above all else, helpful.

We so loved our stay at the W hotel! The staff was incredibly friendly…James and Greg and their colleagues always greeted us with a big smile and made sure the elevator was all ready for us to head up to our room! We had a lovely welcome and visit with Emma at the front desk, and her other colleague Sian in the evening was also incredibly friendly and helpful. The head of housekeeping came by our room to check how everything was going during our stay and was instrumental in finding out about the hotel’s beauty products. Thank you to the style supervisor, Amar, for his assistance and generosity! We have stayed at a variety of W hotels and always been very pleased! The location of the hotel was perfect, and the rooms were very comfortable, modern, & well kept. We will definitely stay here on our next visit! A & E Proulx London Ontario CANADA

The W London is extremely expensive, and unfortunately I did not feel that the overall experience justified the price. The room design was particularly strange. The washbasin and washing area were located immediately next to the bed, without a proper separate bathroom, which I found uncomfortable and impractical. On the positive side, the bed itself was very comfortable, although it was unusually low to the ground. The room was also surprisingly quiet despite the hotel’s very central location. The overall atmosphere of the hotel was not to my taste. The dark floors and interiors, combined with loud music in the public areas, felt more disturbing than relaxing. The location is certainly convenient, within easy reach of many of London’s key attractions, but the surrounding area is extremely busy. Overall, the W London offers an excellent central location, a comfortable bed and a quiet room, but for the very high price, I expected a more comfortable room layout and a calmer, more refined atmosphere.