Best Western Chiswick Palace Suites

4.0 / 5

•

71-73 Chiswick High Road W42LS

Reviews from Guests

4.0/5

1,307

Reviews

from real guests

672jamesq

We had a wonderful stay at Best Western Chiswick! such a great staff! particularly the Maintenance man Antonio! As well as fantastic managers Soren, Karim and Shamir!! clean comfortable rooms, great location and most of all an attentive and friendly staff! I would highly recommend this hotel and will be back! Thank you to all the staff!!

121alistairm

Overall an excellent hotel, but bewre there is currently renovation work going on. We had a refurbished room, small but adequate, alrthough there is no fridge abd no towel rail in the shower room. Also a strp up to the shower which may be an issue for less able bodied. The staff that we encountered, in particular Soren, the manager, were all friendly and helpful.

lindao679

If you are planning to go to this hotel in the next few months, I wouldn't bother. there is scaffolding at the front of the hotel and it's a building site. You're hit by the smell of paint when you get through the rubble and hanging wires. There is no kitchen, no full English breakfast, as stated on the website, when we booked, with nice pictures of lovely looking omelettes etc. By way of compensation, we had a suite (a big room with a kitchenette) which apparently is now a suite, in another building we had to walk through the car park to get to. Good job it wasn't raining! when we complained about the lack of full English breakfast, they paid for us to go to a cafe across the road (a nice gesture, again, good job it wasn't raining). The staff were pleasant enough. If we had known the hotel was a building site, we would have cancelled and booked elsewhere. I have been compensated with a 1000 points on my account, I but in all fairness, and no disrespect meant to Premier Inns or similar chains, we thought we were at a more upmarket hotel and we weren't. I don't want points on an account I probably will never use, as it's put me off booking a Best Western, I would prefer some money back, but probably won't get!

Facilities Details

Air Conditioning

Free Wifi

Spa

Bar

Laundry

Vending machine

Parking (limited spaces)

Assistive listening devices provided for meetings

Garden

Ticket Service

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Self Parking

Terrace

Computer station

Safe

Business Center

Air Conditioning

Free Wifi

Spa

Bar

Laundry

Vending machine

Parking (limited spaces)

Assistive listening devices provided for meetings

Garden

Ticket Service

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Self Parking

Terrace

Computer station

Safe

Business Center

7 Available Room Types

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Towels

Heating

Sleep comfort items

Non-smoking

Carpeted

Shower

Soundproof

Visual alarm

Laptop workspace

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Air Conditioning

Free Wifi

Telephone

Clothes Rack

Desk

Standard Room, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Towels

Heating

Sleep comfort items

Non-smoking

Carpeted

Shower

Soundproof

Visual alarm

Laptop workspace

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Air Conditioning

Free Wifi

Telephone

Clothes Rack

Kitchen

Desk

Standard Studio, Multiple Beds, Non Smoking, Kitchenette

Standard Studio, Multiple Beds, Non Smoking, Kitchenette

Heating

Non-smoking

Carpeted

Soundproof

Refrigerator

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Kitchenette

Telephone

Clothes Rack

Desk

Towels

Sleep comfort items

Toaster

Shower

Visual alarm

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Kitchen

Microwave

Oven

Standard Room, 2 Twin Beds, Non Smoking

Towels

Heating

Sleep comfort items

Non-smoking

Carpeted

Shower

Soundproof

Visual alarm

Laptop workspace

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Air Conditioning

Free Wifi

Telephone

Clothes Rack

Desk

Standard Room, 1 King Bed, Non Smoking

Towels

Heating

Sleep comfort items

Non-smoking

Carpeted

Shower

Soundproof

Visual alarm

Laptop workspace

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Air Conditioning

Free Wifi

Telephone

Clothes Rack

Desk

Facilities Details

Pool and Spa

Spa

Parking and Transportation

Parking (limited spaces)

Self Parking

Food & Drink

Vending machine

Bar

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

Safe

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Assistive listening devices provided for meetings

Garden

Elevator

Computer station

Air Conditioning