Radisson Blu Hotel, London Bloomsbury

4.0 / 5

•

9-13 Bloomsbury Street, London, United Kingdom WC1B 3QD

Reviews from Guests

4.0/5

4,453

Reviews

from real guests

225salimb

I booked an 11-night stay in a "newly refurbished Junior Suite" at Radisson Blu Bloomsbury via Qantas Hotels this July, expecting the standard of a trusted international brand. Instead, only the final two nights of my holiday were free of accommodation safety defects and problems — I was moved rooms four times in ten days. *Room 7005:* A high bathtub/shower combination, which I slipped on multiple times. Also no couch as adverstised. *Room 6023:* Promised as a walk-in shower fix — it wasn't. Rather a shower that could only be accessed by stepping over the high-bath tub - another slip hazard, plus a loose glass panel, a dead room phone, a broken room safe, and constant Wi-Fi dropouts (especially through the World Cup games). *Room 2008:* A downgrade in room size, with a used shower mat still containing the previous guest's hair, and air conditioning that didn't work through a summer heatwave. Staff twice told me it was fixed when it wasn't; a noisy portable air-con unit was eventually installed, which was noisy and made sleeping almost impossible. *Room 6030:* A blocked shower drain flooded the bathroom floor, again saftey slip hazzard, followed by an unannounced fire alarm the next morning. To be fair, several staff — Akshay, Hassena, Ruben and Pranav in particular — worked hard within their roles to help, and I want that on record. The failure here isn't individual staff, it's the hotel's systems and its response afterwards. After checkout, I sent a detailed written complaint with a full timeline and photo/video evidence, requesting a refund for the nights genuinely affected — most of which were independently confirmed by the hotel's own maintenance and front office staff at the time. The hotel's response was defensive and dismissive of the cumulative impact. Even with a major partner like Qantas advocating on my behalf, Radisson Blu stonewalled the investigation, leaving Qantas powerless to assist and refusing any meaningful accountability for charging premium suite rates for defective rooms. Hotels encounter maintenance issues, but four room moves, hygiene oversights, safety slip hazards, and brushing off both the guest and their booking partner reflect systemic mismanagement. If you are considering booking here—be it direct through Radisson Blu or Qantas Hotels or other external partners—be warned: when things go wrong, Radisson Blu leaves you to deal with the chaos and washes their hands of it afterward.

naramv

Excellent place with good service by the staff vyshnavi..... She is very polite and good towards the customer service

GaynorMcI

My daughter and I stayed in the Radisson Blu Hotel for two days last week. The hotel, staff and rooms lovely and we very much enjoyed our stay. The only issue was the air conditioning which was not at all effective, so we were given a fan, which helped greatly. We'd definitely stay again!

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Laundry

Smoke-free property

Daily Housekeeping

Air conditioning in public area

Entertainment Staff

Contactless check-in/out

Convenience Store (on site)

Room sanitization opt-out available

Ironing Service

Korean Spoken

Icelandic Spoken

Italian Spoken

Game Room

English Spoken

First aid kit

Facilities for Disabled Guests

Portuguese Spoken

Swedish Spoken

Hindi Spoken

Library

Security [24-hour]

Heating in public area

Croatian Spoken

Restaurant

Finnish Spoken

Elevator

Car park [nearby]

Invoice provided

Doctor/nurse on call

Face coverings on staff

Hand sanitizer

Latvian Spoken

Computer station

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Currency Exchange

Safe dining setup

Physical distancing of at least 1 meter

Service animals are welcome

Daily disinfection in common areas

Dry Cleaning

Sterilizing equipment

Norwegian Spoken

Daily disinfection in all rooms

Room service [24-hour]

Spanish Spoken

Wi-Fi in public areas

Free face masks

Indonesian Spoken

Hungarian Spoken

French Spoken

Temperature check for guests and staff

Special Diet Meals (upon request)

Hair/Beauty Salon

Rooms sanitized between stays

Cashless payment service

Nightclub/DJ

Sanitized kitchen and tableware items

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Laundry

Smoke-free property

Daily Housekeeping

Air conditioning in public area

Entertainment Staff

Contactless check-in/out

Convenience Store (on site)

Room sanitization opt-out available

Ironing Service

Korean Spoken

10 Available Room Types

Family Room

25 Square Meter

Free Wifi

Interconnecting Room(s) Available

Wardrobe/Closet

Ironing Facilities

Non-smoking

Carpeted

Sleep comfort items

Satellite Channels

Laptop workspace

Air Conditioning

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Telephone

Clothes Rack

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Hair dryer

Shower

Private bathroom

Bathrobes

Free Toiletries

Iron

Fold-up bed

Room service [24-hour]

Free bottled water

Studio Suite

34 Square Meter

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

On-demand movies

Cable Channels

Telephone

Free Wifi

Adapter

Air Conditioning

Concierge

Sleep comfort items

Slippers

Tea/Coffee Maker

Free bottled water

Minibar

Refrigerator

Daily housekeeping

Desk

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Sitting Area

Wardrobe/Closet

Ironing Facilities

Individual air conditioning

Safe

Non-smoking

Safety/security feature

Smoke detector

Smoking allowed

Carpeted

Satellite Channels

Laptop workspace

Bathtub or Shower

Clothes Rack

Toiletries

Iron

Room service [24-hour]

Premium Room

20 Square Meter

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Separate shower/bathtub

Shower

Free Toiletries

Towels

On-demand movies

Cable Channels

Telephone

Free Wifi

Adapter

Air Conditioning

Concierge

Heating

Sleep comfort items

Slippers

Tea/Coffee Maker

Free bottled water

Minibar

Refrigerator

Daily housekeeping

Desk

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Sitting Area

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Individual air conditioning

Safe

Non-smoking

Safety/security feature

Smoke detector

Carpeted

Satellite Channels

Laptop workspace

Bathtub or Shower

Clothes Rack

Toiletries

Iron

Room service [24-hour]

Standard Room

14 Square Meter

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

On-demand movies

Cable Channels

Telephone

Free Wifi

Adapter

Air Conditioning

Concierge

Heating

Sleep comfort items

Slippers

Tea/Coffee Maker

Free bottled water

Minibar

Refrigerator

Daily housekeeping

Desk

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Dining Area

Wardrobe/Closet

Ironing Facilities

Individual air conditioning

Safe

Non-smoking

Safety/security feature

Smoke detector

Carpeted

Satellite Channels

Laptop workspace

Bathtub or Shower

Clothes Rack

Toiletries

Entire unit wheelchair accessible

Iron

Room service [24-hour]

Superior Room

16 Square Meter

Visual alarm

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Internet [LAN]

On-demand movies

Cable Channels

Telephone

Free Wifi

Adapter

Air Conditioning

Blackout curtains

Concierge

Heating

Sleep comfort items

Slippers

Tea/Coffee Maker

Free bottled water

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Individual air conditioning

Safe

Non-smoking

Safety/security feature

Smoke detector

Satellite Channels

Laptop workspace

Bathtub or Shower

Toiletries

Iron

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Breakfast in the Room

Buffet-Style Restaurant

Restaurant

Breakfast service

Room service [24-hour]

Special Diet Meals (upon request)

Bar

Front Desk Services

24-Hour Front Desk

Currency Exchange

Entertainment and Family Services

Smoke-free property

Air conditioning in public area

Entertainment Staff

Contactless check-in/out

Heating in public area

Invoice provided

Family/child friendly

Kids club

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Convenience Store (on site)

Hair/Beauty Salon

Common Areas

Game Room

Library

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Doctor/nurse on call

Face coverings on staff

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Sterilizing equipment

Daily disinfection in all rooms

Free face masks

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Korean Spoken

Icelandic Spoken

Italian Spoken

English Spoken

Portuguese Spoken

Swedish Spoken

Hindi Spoken

Croatian Spoken

Finnish Spoken

Latvian Spoken

Norwegian Spoken

Spanish Spoken

Indonesian Spoken

Hungarian Spoken

French Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Facilities for Disabled Guests

Security [24-hour]

Family Rooms

Check-in [24-hour]

Elevator

Car park [nearby]

Computer station

Service animals are welcome

Non-smoking Rooms