Best Western Victoria Palace

The service was excellent, very friendly & helpful. They pulled out all the stops to go above & beyond for us. We arrived early after a long train ride to London so I would have understood if they had said we can't check in yet, however early check in was no problem & we were promptly led to our room in the annexe building. The room was clean, comfortable, quiet & thoughtfully had a fan as we're having an unusually hot summer. The room has all the amenities such as shampoo & shower gel, kettle, safe, iron, chair & desk. We slept so well here which is rare when I travel. We didn't have breakfast here as there is lots nearby so we found a local deli to eat at. It's around 10 minutes walk from Victoria station, perfect for a night at the theatre and an excellent starting point for seeing the sights such as Westminster & Buckingham Palace. We took a lovely walk from Trafalgar square through St James park to get back on afternoon. We checked out for a day of sightseeing & the hotel kindly held our bags for us safely with no charge. I wouldn't hesitate to book again, as I mentioned the staff's friendliness really impressed me at all touchpoints. Great job everyone ❤️

Everything about our stay here was brilliant. Staff couldn’t have been more helpful, breakfast was delicious, including gluten free options. Room was small, but we didn’t need much more space. Facilities were perfect.

Very impressed with our stay here, the multiple bed room was just what we needed for our fast growing 12 & 10 year olds enabling us all to get some sleep! Room was not immaculate, but was still very clean, functional air con in this heat was great and shower had good pressure. Hotel generally very clean throughout. Breakfast range was impressive, not many tables but we had sufficient room. Food good, not excellent. All staff seemed incredibly friendly