Days Luton

This is the second time we’ve stayed at this premier inn and we were quite disappointed this time. We booked an early check so expected to be able to check in at 11. We arrived a little early (about 15 mins) and was happy to wait until 11 to check in but were told this wouldn’t be possible as early check in is from 11 and anytime up to 3. This isn’t clearly explained on the website when booking. The woman who was in reception did say she would see what she could do and they managed to get a room cleaned and set up for us so we got into the room by half past 11. The hotel has dated since our last stay. It looks tired and needs a refresh. The carpet in our room didn’t meet the wall so the carpet grippers were exposed. There was skirting board missing from part of the wall and the room was very small for a family room. Breakfast was nice and was cooked to order which I understand when the hotel isn’t busy. The eggs were cooked perfectly. We stay here when needed in order to get to London as it’s convenient for the train to central London but I do think we will maybe stay elsewhere next time.

I’ve never stayed in a Premier Inn like this one. The room was dirty and furnishings were very tired. The carpets in the hallways were filthy as was the inside of the lift. The unlimited breakfast was not unlimited, there was a small selection of pastries / cereals/ yoghurt and all cooked breakfast items had to be ordered and were cooked to order. The card machine was intermittently broken so they could not accept payments at the bar. A member of our party had to change rooms due to being bitten by insects unknown ( bedbugs?) during the night. Really disappointing for a premier inn and I cannot recommend it.

I come here every few months and I just love it It’s a Premier Inn - no shocker there. . But it’s the team. You genuinely think you’re sat in your local. Someone on here has left a review saying it’s like Faulty Towers. It is, but for all the best reasons. I sat at dinner tonight and they just remember regular guests, banter with them, remember their drinks, know if they have a meal deal. They are friendly and care and really take the time to make you feel like a ‘guest’. The chef - I watched him tonight make all the meals - he was busy - but he does it with care and attention and food was cooked perfectly. How rare is that for a hotel chain that churns out the same food? It’s a lovely hotel simply because of the staff. They make it such a lovely ‘home from home’ experience, which is especially important when most of us are clearly here for work.