Europa Gatwick Hotel

2.0 / 5

•

Balcombe Road, Gatwick, London, United Kingdom RH10 7ZR

Reviews from Guests

2.0/5

3,882

Reviews

from real guests

Compass818651

Went here for a wedding, food was absolutely atrocious, chicken was dry and all the vegetables were frozen and mushy. The children’s meals were served on red hot plates, the adults on cold. Really!!! Most of the staff were unfriendly and miserable. Would give this hotel a wide berth, won’t even go back for a drink, let alone a meal or stay there.

FrequentFlier776651

Car parks were all full, it appears the car park is used for parking whilst going on holidays. Very long walk back to the reception; we have mobility problems but were told first come first serve. The room was tired, no usb points in the room and no sockets by the bedside. This is basic these days. The tv didn't work. Three trips to reception to be told receptionist didn't know how to make it work and no maintenance services on site until the morning. The air conditioningdidn'tt work so we left the ground floor windows open as we had given up by then and were leaving at 03.00 am for a flight. We were told we could change rooms, but other rooms may have been the same and there didn't seem any point so we went to bed early. It may have been cheap but it wasn't worth it.

338janineb

Booked this hotel for a cheer comp in the area. Advantage point was the parking as i dislike searching for nearby parking, plus this was also free..! At first i panicked as it didnt look like much parking was available when i arrived. However, the carpark goes on and around and here there and everywhere, so always a space. Gave my reg in at reception, no payment. Beautiful!! Leading up to my stay, i emailed the hotel a couple of times regarding pool opening times and air con in rooms. I always received efficient ans informative responses from the hotel. Once Booked, i realised it was a Britannia hotel of which, in my opinion, isnt a reputable brand. Anyway, check in day came. The check in was so quick and super friendly. The hotel is dated but i don't mind that at all. Spacious, clean with good facilities was good enough. The room was large with Juliette style balcony doors which over looked the outdoor bar seating area. I thought this would be niosy but it wasnt. The room had a lovely modern bathroom, no loo brush whichi understand why. Enough soft towels and body wash etc provided. Tea & coffee tray. No spare pillow. One pillow each only. I felt the room walls needed a fresh lick of paint and it lacked plug sockets near the beds. We had hairdryer, iron and ironing board missing. But i forgave all that because the room was spotless!!! Bed wasnt the the most comfortable but ive had worse. Bedding to a good standard. I expected stains everywhere but it was fine. Plenty of lighting. No air con but they can provide a fan. Quiet overall and even though the hotel is dated. It was clean and quiet. Therefore, i would return. I didnt use the pool as it was only open 10-5 ish. It would of been nice for it to open a little later but no big issue. Didn't have time to use the bar or restaurant, unfortunately. The surrounding area is quite lovely. West sussex impressed us. Friends stayed in the outer hotel building and said their room was of a more modern finish. I liked it!! Thankyou

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Room decorations

Kitchen basics (cookware, oils, condiments)

German Spoken

Projector/LED display

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

On-site accessible restaurants / lounges

Alternative meal arrangement

Laundry

Catalan Spoken

Daily Housekeeping

Smoke-free property

Entertainment Staff

Russian Spoken

Danish Spoken

Fruits/snacks

Room sanitization opt-out available

Arabic Spoken

Babysitting/Child Services

Dry Cleaning

Ironing Service

Icelandic Spoken

Hypoallergenic room available

Terrace

Game Room

Car park [on-site]

Shops (on site)

English Spoken

First aid kit

Vending machine

Facilities for Disabled Guests

Hotel chain

Library

Filming locations

Meeting stationery

Security [24-hour]

Heating in public area

On-site event hosting

Restaurant

Solarium

Finnish Spoken

Guest rooms seal after sanitization

Japanese Spoken

Shared Lounge/TV Area

Elevator

Chapel/Shrine

Portuguese Spoken

Lithuanian Spoken

Room Service

Invoice provided

Face coverings on staff

Proposal spot

Hand sanitizer

Baby changing rooms

Bulgarian Spoken

Breakfast in the Room

Latvian Spoken

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Postal service

Car park [charges apply]

Safe dining setup

Physical distancing of at least 1 meter

Romanian Spoken

Service animals are welcome

Daily disinfection in common areas

Czech Spoken

Lao Spoken

Slovak Spoken

Outdoor venue for special events

Daily disinfection in all rooms

Room service [24-hour]

Spanish Spoken

Wi-Fi in public areas

VIP Room Facilities

Swimming pool

Greek Spoken

Snack Bar

Estonian Spoken

Hungarian Spoken

French Spoken

Slovenian Spoken

Temperature check for guests and staff

Hair/Beauty Salon

Casino

Garden

Wi-Fi for special events

Pool facilities

Rooms sanitized between stays

Cashless payment service

Restaurant [halal]

Cash withdrawal

Nightclub/DJ

Fax/Photocopying

Souvenir/Gift Shop

Sanitized kitchen and tableware items

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Room decorations

Kitchen basics (cookware, oils, condiments)

German Spoken

Projector/LED display

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

On-site accessible restaurants / lounges

Alternative meal arrangement

Laundry

10 Available Room Types

Family Room

Towels

Heating

Sleep comfort items

Smoking allowed

Electric Kettle

Satellite Channels

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Wifi (Surcharge)

Hair dryer

Extra Long Beds (> 6.5 ft)

Daily housekeeping

Desk

Room service [24-hour]

Daily newspaper

Non-smoking

Executive Double Room

12 Square Meter

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Cable Channels

Telephone

Wifi (Surcharge)

Air Conditioning

Tea/Coffee Maker

Daily housekeeping

Desk

Wardrobe/Closet

Non-smoking

Accessible by elevator

Audible alarm

Bathtub

Blackout curtains

Carbon monoxide detector

Carpeted

Clothes Rack

Complimentary tea

Fan

Fire extinguisher

Free instant coffee

Heating

Free Wifi

Ironing Facilities

Kettle

Linens

Entire unit wheelchair accessible

Openable window

Reading light

Sitting Area

Smoke detector

Socket near the bed

Trash cans

Window

Sleep comfort items

Electric Kettle

Satellite Channels

Separate shower/bathtub

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Daily newspaper

Standard Twin Room

Towels

Heating

Sleep comfort items

Non-smoking

Electric Kettle

Satellite Channels

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Wifi (Surcharge)

Hair dryer

Extra Long Beds (> 6.5 ft)

Daily housekeeping

Desk

Room service [24-hour]

Daily newspaper

Standard Double Room

Towels

Heating

Sleep comfort items

Smoking allowed

Electric Kettle

Satellite Channels

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Wifi (Surcharge)

Hair dryer

Extra Long Beds (> 6.5 ft)

Daily housekeeping

Desk

Room service [24-hour]

Daily newspaper

Lodge Room

Towels

Heating

Sleep comfort items

Smoking allowed

Electric Kettle

Satellite Channels

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Wifi (Surcharge)

Hair dryer

Extra Long Beds (> 6.5 ft)

Daily housekeeping

Desk

Room service [24-hour]

Daily newspaper

Facilities Details

Pool and Spa

Sauna

Solarium

Hot Tub

Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Alternative meal arrangement

Fruits/snacks

Vending machine

Buffet-Style Restaurant

Restaurant

Room Service

Breakfast in the Room

Breakfast service

Room service [24-hour]

Snack Bar

Restaurant [halal]

Bar

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Projector/LED display

Smoke-free property

Entertainment Staff

Babysitting/Child Services

Meeting stationery

Heating in public area

On-site event hosting

Invoice provided

Baby changing rooms

Postal service

Family/child friendly

Kids club

Outdoor venue for special events

Casino

Wi-Fi for special events

Cash withdrawal

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Terrace

Game Room

Library

Shared Lounge/TV Area

Chapel/Shrine

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Dry Cleaning

Ironing Service

First aid kit

Guest rooms seal after sanitization

Face coverings on staff

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Daily disinfection in all rooms

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Catalan Spoken

Russian Spoken

Danish Spoken

Arabic Spoken

Icelandic Spoken

English Spoken

Finnish Spoken

Japanese Spoken

Portuguese Spoken

Lithuanian Spoken

Bulgarian Spoken

Latvian Spoken

Romanian Spoken

Czech Spoken

Lao Spoken

Slovak Spoken

Spanish Spoken

Greek Spoken

Estonian Spoken

Hungarian Spoken

French Spoken

Slovenian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Room decorations

Kitchen basics (cookware, oils, condiments)

Pets allowed

On-site accessible restaurants / lounges

Hypoallergenic room available

Car park [on-site]

Facilities for Disabled Guests

Hotel chain

Filming locations

Security [24-hour]

Family Rooms

Check-in [24-hour]

Elevator

Proposal spot

Designated Smoking Area

Car park [charges apply]

Service animals are welcome

VIP Room Facilities

Swimming pool

Garden

Pool facilities

Non-smoking Rooms