The food was very good for such a large hotel. Good value for money. This is why I scored it a 5. The Hotel was clean and tidy and the staff were helpful when things went wrong and needed a change of room.
Got there early and had to pay 15 pounds extra to access our room that was already ready for us. Just a money grab in my opinion. A/C didn't work and had to be moved to another room as well. Shame as otherwise ok for an overnight stay with breakfast and dinner included. Another important bit of information not included with review. BEWARE the car park has a 20-minute check in time limit or you will receive a 100-pound fine that staff do not tell you about. Only answer was read the signs. We took 31 minutes and the Hotel said it wasn’t their problem as they don't manage the car park. The photo below is all I got back from Accor. After some months we were able to have the fine reversed as I am disabled, but with no help from Accor management or the Ibis Hotel. See photo below. As an international traveller. This is the first time I have ever seen such a money-making exercise. They don't even allow for disabled customers on their sign. Sorry, but this fact is important for anyone who rents a car in England or staying at the Ibis Heathrow.
