Kensington Aparthotel

2.0 / 5

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8 Knaresborough Place, SW5 0TG

Reviews from Guests

2.0/5

Reviews

from real guests

318amrishk

Worst stay of life . Paid for 4 star pricing & service below 2 star . Not sure how are they maintaining license to run this business. - Checkin address is different than what is on reservation. You need to call them to figure it out , they don’t tell up front . - No AC or fan . First week of July was hot . You need to keep window open night . Be ready to hear noise throughout the night . - Dirty sofa cushion , uneven floor ( tiles are not aligned ) & missing basic things in kitchen like dishwasher detergent. - Extremely poor reception /Customer service response . Personally approached them continuously three days in series to provide shower gel / shampoo/ extra sheet ( I paid extra for this). They didn’t care to fix . Need to send email + call manager to get it on 4th day of total 5 days stay . - No instructions for checkout . No one to talk in English before 10am or after 6pm Only good thing is location ( near to earl’s court , super store and restaurants etc).

Fogrigg

As an English person I am embarrassed that this is an option for visitors to our great city. Problems in our room included: shower head broken, basin tap broken, bathroom light broken, window blind broken, bedroom door insecure. These were obviously long term problems. For our stay the alarm was broken and went off for 40 minutes at 11.30 at night before it was turned off. Please do not stay here.

terryandanjw

This place is not clean, it is a budget place, and the location is great. HOWEVER... Do not stay here. Linen not clean, no toilet paper in bathroom on arrival, sink and kettle covered in lime scale. Would not wash my dog in the shower!

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