Osterley Park

The Price and actually quite good looking pictures of the Hotel got us good and we ended up entering this trap of a Hotel. The Building on the picture IS NOT the Hotel. While the actual Breakfast room is connected to it, the actual Hotel rooms are behind in a kind of container village almost. Everything is extremely run down and dodgy. No drinking water in the room and lights were broken, doors were not closing at all. Light in the entryway could not be turned off due to improper wiring. Hated every second.

This place is absolutely disgusting and should not be running. There were pools of water in the check-in area when we arrived with no wet floor signage, loose power tools everywhere and construction materials. The room was filthy with broken appliances and a bathroom door that wouldn’t close. The springs in the bed dig into you all night and the cheap polyester linens were irritating my skin. The best part: someone - presumably a staff member as they must have had a key - let themselves into our room at 2am and turned the lights on. They must have then realised we were in there as the lights quickly went out and the door slammed. Just what you want when you have an early flight. Avoid and find someone else. This place should be shut down.

The premises were found to be in a state of considerable disarray, with power tools left unsecured in the corridor. The conduct of the staff, particularly Mr. Sazzad Mahmud, was observed to be unprofessional. We strongly recommend against the use of this property. Additionally, a cleaner was seen retrieving bed linen, which appeared damp and emitted an unpleasant odor, from a garden shed situated in the car park. This environment is, unequivocally, the most unsanitary I have ever encountered. The site presented hazardous conditions akin to a construction zone. Furthermore, rat droppings were observed in both the room and the restaurant.