Regency Court Hotel

I didn't even get to see this place and judging other reviews am glad I didn't. They weeks to process my payment by which time I'd acquired a new bank card, so my payment (booked on the old card) was declined. They emailed me a week before my stay to say that my booking was cancelled, no explanations, no prior communications, nothing. Looks like I had a lucky escape!

Please keep clear of this hideous hotel. I was booked in last Friday night and after I saw the room I had to leave. It was dirty, the size of a box and roasting hot. I asked for the manager and was told there wasn’t one !! I asked for a fan for the bedroom and was told NO. I asked for a refund and was told that I had to get in contact with the company I booked it with. This was a lie. So after being lied to, and not welcomed at all, customer service non existent I left,£66 out of pocket. Do NOT book here.

Lady at reception disgusting and mean. Old fashioned rooms. Main door keys not available. Need to ring every time for someone to open the door. I was forced to pay 20 pounds to allow another person to stay for a few hours after a rude discussion with the owner I guess.