The Caswell

The location of this hotel is ideal for visiting London. The rooms are very small but comfortable. The staff was very friendly, and we were able to leave our luggage at the reception when we checked out of the room. The negative points are cleanliness (toothbrush glass, empty tissue box) and noisy ventilation.

The hotel is definitely not 4 star max. 2. Inexperienced Recebtion employees who have no idea about hotel management were overwhelmed. Once the hotel could not serve them breakfast for everyone. The coffee machine did not work for two days. In the bathroom, the lavabo was only 15 cm wide. What an experience. I don't recommend it to anyone. The images are manipulated online.

The staff at this establishment were first rate. Friendly obliging and so helpful. The young gentleman whom goes by the name of Maged was awesome. Due to unfortunate circumstances and lack of availability we had to move rooms and were placed on the 4th floor and there is no lift. As we are elderly guests this was a struggle. The stairs were narrow and steep. My wife especially struggled. I couldn’t complain as Maged had gone to so much trouble. How they got our luggage upstairs is beyond me. The rooms were very small but functional. Good location plenty of restaurants and pubs Victoria bus station and tube 10 minutes walk. Big shout out to Maged.