The New Dome Hotel

DO NOT BOOK HERE This is a scam . I highly recommand to avoid this place .. i booked and paid for two nights but when i got there the hotel is actually not openning or existing . I called hooper because my booking was with them but still did not got a refund . So you guys imagine a closed hotel still getiing paid bookings . TOTAL SCAM

I booked this hotel for 1 night with my young daughter. The Agoda website asks you to confirm your arrival time so that the hotel can be ready. I noted our arrival time of 9.45pm. Firstly, there is no staff at this hotel, but I wasn't made aware prior to arrival. On arrival, there was no reception desk or any way to know my room. Another guest who was outside smoking informed me that I should have received a text giving me my room number, access code to enter the hotel and to enter my room, but I never received it. I tried calling the hotel number but couldn't get through. We were standing outside in the cold, my daughter extremely tired, so we went back and sat in the car. I eventually got through to someone on the Oyo main helpline, who was not helpful... she kept telling me that I should have received the text, which I stated repeatedly that I didnt... eventually she gave me the details needed. I explained that I also had a separate booking for the next night (we originally booked for one night then had to add an extra night, but oyo wouldn't allow us to simply extend, instead I had to make a separate booking). She refused to give me the details for the second night, claiming that I will receive a text the next day for this booking, but couldn't give me an answer when I asked how she can guarantee that, given I never received one for this night... I got tired of repeating myself, so ended the call and took my daughter back to the hotel. The hallways were very dirty and clearly hadn't been vacuumed in a long while. We found our room, and this was a nightmare... bed hadn't been made, the sheets duvet and covers were all in a pile on the bed ( not sure if they were clean, fresh sheets or what was taken off the bed as they were wrinkled and not neatly folded). The rubbish from previous guests was in a bag in the corner (and I could see cat food bags in it), there was spilled fries in the corner of the room, dirty cutlery and cups in the sink, the toilet seat was filthy, bathtub very filthy with hair everywhere, again wrinkled towels in the bathroom that definitely weren't clean)... there was no toilet roll, so I stood my daughter we would have to go back out to the shops to buy some... luckily on our way out, we saw a supply closet that had toilet roll. I wanted to leave, but at this point my daughter was exhausted so I had no choice but to make the bed and try to get her a good night's rest. The room was on the ground floor and I didn't feel safe in the neighbourhood so had to leave the windows closed, which was very hot and uncomfortable... at around 4am, I opened the window to get some air in, but even at this time there was so much noise from people out in the streets that I had to shut it again. The next morning, we got up got dressed and left by 8am (had originally planned to rest till check out time). I raise a complaint with Agoda but they were less than useless and despite photo evidence provided of everything I have noted above, they just left it to Oyo, and didn't care that I had experienced this with a hotel on their platform. PS, I never received the text for the hotel room details for the second night either!

"Hello Marton, I am very sorry to hear you did not enjoy your stay at the OYO New Dome Hotel. We take our guest satisfaction very seriously and I would really like the opportunity to compensate you." (Aiden Bambridge, OYO Rooms) The compensation in the value of 148.0 £ promised in December 2019 has not been paid since then and the OYO stuff is avoiding any communication with me. Give a wide berth to OYO.