Malmaison Manchester

4.0 / 5

•

Piccadilly M1 3AQ

Reviews from Guests

4.0/5

3,658

Reviews

from real guests

brynw984

Overall good hotel! Location is ideal, 5 minute walk from the train station. Rooms and comfty and clean and price was great for a Saturday night. The only reason I'm giving this hotel a 4/5 is because of the rude staff member at reception when checking in who clearly had very little people skills. Otherwise, it's fine.

RTwilight01

Worst hotel I have ever stayed in and I have stayed in Malmaison hotels before. The room first off was well over priced. The smell that hit us of damp musty was overwhelming. The bathroom door did not shut, damp patch around the bathroom door frame and the shower control fell off and landed on my foot (it was quite heavy, metal). They did offer a change of room, but at that point we did not have time as we had to be somewhere. We did receive half a refund at that point. Upon returning the smell was even worse. The beds were extremely uncomfortable. Next morning I did some investigating as to where the smell and damp was coming from and I could not believe what I found when I moved the chair that was by the wall that was the otherside of the bathroom. Mould!!!! Lots of mould!!! It was that bad that is was starting to go up the curtain. The lamp didn't work, and yes I did check there was a bulb, and yeah it was plugged in, but the damp would be in the wall. The skirting board was coming off. This explained why the bathroom door would not shut as it is swollen with damp!!!! Disgusting for a supposed 5 * hotel. I would not have paid anything if it was on 'Four in a Bed'. A full refund was given the next morning on showing the evidence of what I found. The staff at reception were horrified. They couldn't been more apologetic. I can't believe that not one single member of house keeping had not noticed any of MY findings. I hope that they have NOT let it out to any customers without it being rectified room 517. Not fit for purpose!!!

gillybeany

I stayed here recently whilst attending a gig at the Etihad stadium but I needed to be close to Piccadilly station for an early train in the morning. I arrived after a long hot train journey where I had stood for a few hours. Upon arrival at 14:50 (check in was from 15:00) I was advised that my room wasn’t ready and to come back in 10 minutes. I perched in the packed bar and waited for 10 minutes then joined the lengthy queue at 15:00 for rooms. The staff were lovely when I got to the front of the queue again and I was given my key. My room was pleasant although it felt very dark with a dark decor. But it was comfortable and well equipped. Importantly it was quiet. I returned late in the evening and it was a much calmer vibe than when I had arrived earlier to a rowdy bar and felt much more pleasant and welcoming. The night staff were friendly. In the morning I needed to leave soon after 6am so didn’t have opportunity for breakfast but the staff were very friendly checking me out. The bed was comfortable and the shower decent. Well equipped with toiletries (although no moisturiser) and a lovely touch with the ferrero Roche. Easy location from Piccadilly station. I would stay here again although there are a few hotels nearby that I’d probably select over it.

Facilities Details

Free Wifi

10 Available Room Types

Corner Suite

Non-smoking

Electric Kettle

Blackout curtains

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Carpeted

Heating

Ironing Facilities

Satellite Channels

Sitting Area

Shower

Suite

Non-smoking

Electric Kettle

Blackout curtains

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Carpeted

Heating

Ironing Facilities

Satellite Channels

Sitting Area

Shower

Signature Suite

Non-smoking

Electric Kettle

Blackout curtains

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Carpeted

Heating

Ironing Facilities

Satellite Channels

Sitting Area

Shower

Club Deluxe Double

Non-smoking

Electric Kettle

Blackout curtains

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Carpeted

Heating

Ironing Facilities

Satellite Channels

Shower

Junior Suite

Non-smoking

Electric Kettle

Blackout curtains

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Carpeted

Heating

Ironing Facilities

Satellite Channels

Shower

Facilities Details

Internet Access in public areas

Free Wifi